Product Enablement Specialist

What We Do Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide. Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners. Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024). For more on how Coda helps publishers grow faster and smarter, visit coda.co. We are seeking a highly organized and detail-focused team member to join our Product Enablement team. This hybrid role combines commercial support (B2B focus, 70%) with product operations and technical configuration (30%), alongside key account management responsibilities. The ideal candidate will have excellent communication skills in Mandarin and English, and a client-first mindset to support our publisher, partner, and distributor ecosystem effectively.

Responsibilities:

• Manage and support B2B relationships with publishers, partners, and distributors to ensure smooth collaboration and high client satisfaction.
• Conduct KYC onboarding and ongoing remediation for publishers, PCs, and distributors to maintain compliance and data integrity.
• Perform periodic compliance reviews and ensure all regulatory standards are met.
• Maintain and update master product lists, pricing, and contractual details to support commercial activities.
• Act as the primary point of contact for clients, addressing inquiries, resolving issues, and facilitating seamless communication via WhatsApp, WeChat, and email.
• Collaborate closely with finance, compliance, and distribution partnership teams to align on client needs and operational requirements.
• Configure and maintain products on Shop and Custom Commerce platforms, ensuring accurate setup of product attributes, pricing, and availability based on business requirements.
• Set up and manage promotion campaigns, including configuring campaign rules, discounts, and eligibility criteria to support commercial objectives.
• Perform ongoing product maintenance, such as updating product information, managing inventory data, and ensuring all configurations are up-to-date and error-free.

Requirements:

• Proficiency in Mandarin and English. Language proficiency is essential to effectively communicate with publishers and stakeholders
• Time Management: Strong time management and prioritization skills to handle multiple tasks efficiently.
• Client Focus: A client-first mentality with a focus on delivering high-quality service.
• Teamwork: Ability to work collaboratively with various internal teams.
• Strong problem-solving skills and initiative, able to work under pressure.
• Experience in compliance or operations roles.
• Familiarity with KYC processes and regulatory requirements.
• Previous experience in account servicing or account management

Good to have:

• Technical background or experience in product configuration, system operations, or related technical roles
• Hands-on experience with Content Management Systems, or technical configuration platforms
• Experience in the mobile application or gaming industry.

Working at Coda With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact. If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you! Our Perks* Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter! Customized Benefits: Tailor your benefits with our flexible plan. Growth Opportunities: Unlock your potential through clear progression paths. Skill Development: Access training resources to fuel your personal and professional growth. Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering. Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs. *Benefits are reviewed and updated on a yearly basis We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued. Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!