Renewals Account Manager

2 Months ago • 3 Years + • Account Management

Job Summary

Job Description

The Renewals Account Manager will collaborate with assigned Corporate Account Managers, Channel Partners, and Customers to retain and expand customer revenue. The role involves creating and presenting customer proposals, ensuring timely and accurate contract renewals, and working with Sales, Business Value Consultants, and others to support pricing adjustments, upsells, and alignment of entitlement versus usage. Key responsibilities include validating account data in Salesforce.com, researching customer purchase history, gathering requirements for renewals and upsells, and being a resource on sales processes and CrowdStrike's policies. Additional responsibilities include calculating quotes, qualifying decision-makers, delivering quotes, consulting customers, and mitigating churn risk.
Must have:
  • 3+ years of experience in Renewals, Sales Operations, or Account Management.
  • Experience with High Tech, SaaS, or Cybersecurity is preferred.
  • Bachelor's degree or relevant experience.
  • Proficient with MS Excel; Advanced formulas, pivot tables are preferred.
  • Experience with Salesforce.com and/or Salesforce CPQ is a plus.
Good to have:
  • Experience managing SaaS Subscription renewals process.
  • Experience managing forecasts in Clari is preferred.
Perks:
  • Remote-friendly and flexible work culture
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees
  • Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe

Job Details

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is seeking a Renewals Account Manager who will partner with assigned Corporate Account Managers, Channel Partners, and Customers to retain and expand customer revenue. The successful candidate will produce and present compelling customer proposals, ensuring that contracts are renewed on-time and quoted accurately. They will also work in collaboration with Sales, Business Value Consultants, and others to support pricing uplifts on renewals, position new module upsells and ensure entitlement vs actual usage is aligned.

What You’ll Do:

  • Work with Sales Operations/Finance/Deal Desk to validate that ACV categories and account ARR is accurate in Salesforce.com and escalating complex scenarios for review.

  • Research customer license purchase and renewal history and making recommendations based on prior activity.

  • Gather requirements from Sales/Partners/Customer for renewal, expansion and upsell opportunities with clear understanding of co-term/true-up calculations and quoting.

  • Be a trusted resource for Sales on all things Sales Process as well as CrowdStrikes’ Pricing & Packaging policies. Build Proposals, proposals, price, and discount product portfolio.

  • Help to calculate and validate challenging quoting scenarios including multidate co-terms, staggered deployments, module/feature upgrades with product dependencies and securing necessary internal approvals.

  • Assist with qualifying the decision maker, buying process, budget and timeframe.

  • Deliver validated renewal quotes to Partner/Customers 90-120 days in advance of expiration.

  • Consult our existing customers to deliver feedback to the Product teams on new feature requests and product enhancements.

  • Provide high touch customer service, including escalation and coordination of support issues as needed.

  • Churn Risk Mitigation: Protect ARR & Avoid Surprises – make sure the risks are well known & the right individuals are involved. Identify at-risk renewals and create Call to Action with appropriate account team


What You'll Need:

  • 3+ years of experience in Renewals, Sales Operations, Account Management, or Customer Success

  • Relevant industry experience: High Tech, SaaS, Cybersecurity preferred

  • Bachelor's degree from an accredited college or university or relevant experience.

  • Previous experience managing SaaS Subscription renewals process ideal.

  • Proficient with MS Excel; Advanced formulas, prior work with large data sets, connectors & pivot tables highly preferred.

  • Experience with Salesforce.com and/or Salesforce CPQ (SteelBrick)

  • SFDC Report building and Opportunity/Contract management experience

  • Experience managing forecasts in Clari preferred but not required.

  • Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.

  • Tech savvy & excited to work in a fast-paced environment

  • Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings

  • Ability to work independently or in a team environment.

  • Extreme attention to detail and highly organized

#LI-MN1

#LI-Remote

Benefits of Working at CrowdStrike:

  • Remote-friendly and flexible work culture

  • Market leader in compensation and equity awards

  • Comprehensive physical and mental wellness programs

  • Competitive vacation and holidays for recharge

  • Paid parental and adoption leaves

  • Professional development opportunities for all employees regardless of level or role

  • Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

  • Vibrant office culture with world class amenities

  • Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Similar Jobs

klass - Chief Revenue Officer

klass

Toronto, Ontario, Canada (Hybrid)
2 Months ago
DevRev - Senior Member of Technical Staff

DevRev

Bengaluru, Karnataka, India (On-Site)
1 Month ago
HHA Exchange - Customer Success Manager

HHA Exchange

Ohio, United States (On-Site)
2 Months ago
JDA - Sr Support Engineer 1 - Problem Manager

JDA

Bengaluru, Karnataka, India (On-Site)
1 Month ago
velotio technologies  - Senior GenAI Engineer - .Net

velotio technologies

Maharashtra, India (Remote)
3 Months ago
160over90 - Account Manager, Talent Partnerships - Olympics

160over90

New York, United States (On-Site)
1 Month ago
Zones - Key Account Manager-Global Accounts

Zones

Noida, Uttar Pradesh, India (On-Site)
4 Months ago
Toast - Territory Account Executive

Toast

Cleveland, Ohio, United States (On-Site)
1 Month ago
Oliver Agency - Account Manager

Oliver Agency

India (Remote)
1 Month ago
Toku - Payroll Operations Specialist

Toku

Mumbai, Maharashtra, India (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Diligent Corporation - Cash Applications Specialist

Diligent Corporation

Galway, County Galway, Ireland (Hybrid)
1 Month ago
Veeam Software - Senior System Engineer

Veeam Software

United Kingdom (Remote)
2 Months ago
truecaller - Senior Customer Success Manager

truecaller

Mumbai, Maharashtra, India (On-Site)
2 Months ago
GoMotive - Technical Support Engineer, Tracking & Telematics

GoMotive

Pakistan (Remote)
2 Months ago
GoTo Group - Director of Product Management, IT Solutions Group

GoTo Group

Boston, Massachusetts, United States (On-Site)
1 Month ago
Converse.AI - Associate Engineer

Converse.AI

Austin, Texas, United States (Hybrid)
2 Years ago
NVIDIA - Manager, Prepaid Asset Accounting

NVIDIA

Santa Clara, California, United States (On-Site)
4 Months ago
Palo Alto Networks - Solution Consultant- Majors

Palo Alto Networks

Fort Lauderdale, Florida, United States (On-Site)
2 Months ago
adictiz - Business Developer

adictiz

Lille, Hauts-de-France, France (On-Site)
2 Months ago
conga - Principal Security Engineer

conga

Toronto, Ontario, Canada (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Tokyo, Japan

Netflix - Sr. Indirect Demand Specialist

Netflix

Tokyo, Japan (On-Site)
7 Months ago
adglobal 360 - Front-End Engineer

adglobal 360

Tokyo, Japan (On-Site)
2 Months ago
NCR Voyix - Network Engineer

NCR Voyix

Tokyo, Japan (On-Site)
1 Month ago
Extreme Inc. - Programmer (Server Side)

Extreme Inc.

Tokyo, Japan (Hybrid)
2 Months ago
KOJIMA PRODUCTIONS - Concept Artist

KOJIMA PRODUCTIONS

Tokyo, Japan (On-Site)
8 Months ago
KOJIMA PRODUCTIONS - Game Programmer

KOJIMA PRODUCTIONS

Tokyo, Japan (On-Site)
8 Months ago
Sony Interactive Entertainment - AI Learning and Development Coordinator

Sony Interactive Entertainment

Tokyo, Japan (On-Site)
6 Months ago
Game freak - 3D Graphic Designer (New Graduates)

Game freak

Chiyoda City, Tokyo, Japan (On-Site)
3 Months ago
Game freak - 【New Graduates】Planner

Game freak

Chiyoda City, Tokyo, Japan (On-Site)
2 Months ago
Netflix - Recruiter, Japan

Netflix

Tokyo, Japan (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Axon - Dedrone Public Safety Account Executive

Axon

Scottsdale, Arizona, United States (Remote)
2 Months ago
GOAT Group - Senior Account Manager

GOAT Group

Los Angeles, California, United States (On-Site)
2 Months ago
hogarth - Account Executive (FMCG)

hogarth

Bangkok, Thailand (On-Site)
2 Months ago
Blacksahrk - Payroll & People Operations Specialist

Blacksahrk

Graz, Styria, Austria (On-Site)
4 Months ago
Axon - Senior Accountant

Axon

Dietzenbach, Hessen, Germany (Hybrid)
2 Months ago
Alpha Sense - Payroll Specialist

Alpha Sense

United States (Remote)
1 Month ago
Wind River - Strategic Account Manager - Automotive Software

Wind River

Alameda, California, United States (Remote)
2 Months ago
PayPal - Account Manager, SMB Growth

PayPal

Pennsylvania, United States (Hybrid)
1 Month ago
Saviynt - Identity Security - Technical Account Manager - UK

Saviynt

London, England, United Kingdom (Remote)
4 Months ago
Google - Account Strategist, Mid-Market Sales

Google

Ann Arbor, Michigan, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware. There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.
View All Jobs

Get notified when new jobs are added by Crowd Strick