Renewals Sales Executive, Water Infrastructure

Position Overview
The Autodesk Water Infrastructure Renewals Sales Specialists' sole focus is to successfully manage renewals for small and medium-sized businesses by driving product and process adoption. We do this by helping our customers successfully utilize their Autodesk Water Infrastructure software so
they can derive the maximum benefit from their Autodesk investment and... come back for more!  The role will partner with the Sales team on account and territory planning and provide customer health leadership, handle escalations on at-risk customers, strategize on one-to-many many Customer Success Initiatives, drive product enablement and be a resource on how best to leverage Customer Success Resources.

The ideal location is West coast or Denver, Colorado in the United States.
 

Responsibilities

• Promote overall customer satisfaction, product adoption, retention, and renewals

• Drive customer renewals by engaging customers to drive usage and adoption of our solutions in the onboard, adopt and renew space so they derive maximum value from their investment in Autodesk Solutions

• Identify new opportunities to position long term subscriptions for qualified customers

• Develop plans for “at-risk” customers

• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Autodesk solutions and associated business benefits to address their needs

• Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success

• Identifying opportunities to expand relationships, up-selling/cross-selling new products

• Requires an elevated level of influence over the customer lifecycle through renewal

• Develop a comprehensive needs assessment for custom training initiatives

• Contribute thought leadership and best practice, both internally and externally, around business transformation and end user adoption

• Document all customer opportunities and customer activity in Salesforce & Outreach

• Conduct customer quarterly business reviews

• Deliver accurate forecasts weekly to ensure our success against plans and targets

• Assist team members in sorting out and understanding data discrepancies between sources of information.

• Host monthly best practice review call. This could be a debrief of a recorded call, reviewing the aspects that worked well or could’ve been improved. Best practices will be documented in a easy to use access repository

• Back up support for Renewal Manager

• Representative of the CSS team in cross functional meetings; report meeting outcomes to the rest of the team.

• Coach new hires on best practices. Coach existing team members on call prep and effective meeting management.

• Product specialization