Renewals Sales Executive, Water Infrastructure
Job Summary
Job Description
- 4+ years of customer success, renewals, or inside-sales experience
- Documented track record of success
- Experience at a software company
- Inspire and encourage others
- Collaborative work style
- Ability to prioritize and multi-task
- Understanding of customer success principles
- Experience with complex customer situations
- Strong problem-solving abilities and emotional intelligence
- Health and financial benefits
- Time away
- Everyday wellness
3 skills required
Job Details
Job Requisition ID #
Position Overview
The Autodesk Water Infrastructure Renewals Sales Specialists' sole focus is to successfully manage renewals for small and medium-sized businesses by driving product and process adoption. We do this by helping our customers successfully utilize their Autodesk Water Infrastructure software so
they can derive the maximum benefit from their Autodesk investment and... come back for more! The role will partner with the Sales team on account and territory planning and provide customer health leadership, handle escalations on at-risk customers, strategize on one-to-many many Customer Success Initiatives, drive product enablement and be a resource on how best to leverage Customer Success Resources.
The ideal location is West coast or Denver, Colorado in the United States.
Responsibilities
Promote overall customer satisfaction, product adoption, retention, and renewals
Drive customer renewals by engaging customers to drive usage and adoption of our solutions in the onboard, adopt and renew space so they derive maximum value from their investment in Autodesk Solutions
Identify new opportunities to position long term subscriptions for qualified customers
Develop plans for “at-risk” customers
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Autodesk solutions and associated business benefits to address their needs
Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
Identifying opportunities to expand relationships, up-selling/cross-selling new products
Requires an elevated level of influence over the customer lifecycle through renewal
Develop a comprehensive needs assessment for custom training initiatives
Contribute thought leadership and best practice, both internally and externally, around business transformation and end user adoption
Document all customer opportunities and customer activity in Salesforce & Outreach
Conduct customer quarterly business reviews
Deliver accurate forecasts weekly to ensure our success against plans and targets
Assist team members in sorting out and understanding data discrepancies between sources of information.
Host monthly best practice review call. This could be a debrief of a recorded call, reviewing the aspects that worked well or could’ve been improved. Best practices will be documented in a easy to use access repository
Back up support for Renewal Manager
Representative of the CSS team in cross functional meetings; report meeting outcomes to the rest of the team.
Coach new hires on best practices. Coach existing team members on call prep and effective meeting management.
Product specialization
Minimum Qualifications
4+ years customer success, renewals, and or inside-sales experience (individual contributor role)
Documented track record of success
Experience at a software company
The Ideal Candidate
Enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
Have a collaborative and consultative work style, the ability to thrive in a high volume, highly dynamic work environment
Ability to prioritize, multi-task and perform effectively under pressure
Have an elevated level of integrity, self-motivated and driven to high performance
Understanding of customer success principles, approaches and considerations
Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in
Have strong problem-solving abilities and emotional intelligence when establishing trust with people
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
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About The Company
Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
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