SDR Operations Manager

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Zscaler has an incredible story to tell, and our Marketing team is committed to sharing it in compelling and expressive ways. Our storytellers, analysts, strategists, and designers are attentive and dedicated to teaching our audience to think about cybersecurity like they never have before. You’ll collaborate with diverse, creative people around the globe to hone the Zscaler brand, increase awareness and demand, support partnerships, and drive home big wins for the world’s cloud security leader and our customers worldwide.

We’re looking for a Sales Operations Manager - Sales Development with strong business development process knowledge and expertise, dedicated to driving insights and operational rigor for our EMEA Sales Development Representative (SDR) team. Reporting to the Director of Global SDR Operations, you will be responsible for:

• Providing data insights to SDR leadership, including KPIs, performance metrics, goal attainment pacing, and conversion rates analysis to drive actionable business improvements
• Supporting SDR leadership with QBR preparation, SDR/Sales interlock data, and auditing monthly SDR results
• Collaborating with cross-functional analysts to assess pipeline creation, SDR processes / technology stack, campaign performance, and lead funnel health
• Managing SDR dashboards to ensure operational insights related to territory analysis, pipeline generation, MQL SLAs, opportunity creation, and results measurement

What We’re Looking for (Minimum Qualifications)

• 3-5 years of experience in a similar role within a large Sales Development organization, preferably in an operational or analytics-focused capacity.
• Strong understanding of SDR workflows and processes, including territory management, MQL/SQL tracking, pipeline development, and SDR-to-Sales handoff processes.
• Proven proficiency with Salesforce (reporting, dashboards, and data management) and the enterprise Sales technology stack (i.e. tools like Outreach, ZoomInfo, LeadIQ, LinkedIn Sales Navigator, etc.)
• Strong expertise with Excel/Google Sheets, to analyze and track key performance metrics.
• Demonstrated ability to partner effectively with cross-functional teams, including SDR leadership, marketing, and sales organizations, to support operational efficiency and business alignment.
• Excellent communication and presentation skills, with experience delivering data insights and business recommendations to both leadership and field teams.

What Will Make You Stand Out (Preferred Qualifications)

• In-role experience in a Sales Development capacity or direct sales prospecting/lead generation, with a strong understanding of SDR workflows and processes.
• Hands-on experience with advanced reporting and analytics platforms such as Tableau/BI tools to drive data-driven decisions.
• Familiarity with marketing automation platforms such as Marketo, enabling seamless collaboration with Marketing Operations on campaigns and MQLs.
• Background in project management, with a proven track record of driving strategic initiatives that impact SDR performance at scale.
• A growth mindset and ability to thrive in a dynamic, fast-paced environment while managing multiple priorities.

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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.