Senior HR Account Manager (HR Generalist)
Job Summary
Job Description
The Senior HR Account Manager will support HR operations and partnerships for client businesses. This role involves managing client relationships, people programs, and complex regulatory matters. Responsibilities include end-to-end on/off-boarding, payroll, and general HR and operational work. This position requires leading with a principles-first approach to HR and building relationships. The role involves handling sensitive and complex HR operational matters throughout the employee lifecycle, including on-boarding, leave administration, compliance, payroll, benefits, and off-boarding.
Must have:
- Experienced with client-facing HR in EOR or PEO.
- 6+ years of experience as an HR Manager or Generalist.
- Deep HR expertise encompassing operations, benefits, payroll, and employment law.
- Exceptional leadership, communication, and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently to manage multiple projects and workflows.
- Startup experience and cross-functional team experience.
- A hustler mentality, founding a company or building side projects is a plus!
- North America Time Zone
Perks:
- Remote-first work culture
- Flexible working hours
- Competitive salary
- Competitive equity
- Apple laptop
2 skills required
Job Details
About Toku
Toku is the leading provider of compliance infrastructure for crypto companies, enabling them to pay employees in tokens and stablecoins while staying compliant with state, federal, and international tax laws. Our growing client list includes 30% of the crypto companies listed on Robinhood.
Backed by $26M from leading investors including Blockchain Capital and Naval Ravikant, Toku is scaling rapidly to meet the demand for compliance solutions in the evolving regulatory environment. Read more about Toku in Fortune, Yahoo Finance, and CoinDesk.
To learn more, check our website.
About the role
Toku is searching for a Senior HR Account Manager to support HR operations and partnership for client businesses. As Senior HR Account Manager, you're pivotal to the operational success of the HR team while taking point to manage client relationships, people programs, and complex regulatory matters. Your day-to-day responsibilities will include end-to-end on/off-boarding, payroll, and general HR & operational work.
This is an exciting opportunity to be a foundational team member with a rapidly scaling, global startup. To be successful in this role, you will be a leader and global listener. You are focused on building relationships to create influence through high-impact communication and a principles-first approach to HR.
Responsibilities
- Manage the full breadth of sensitive & complex HR operational matters through the employee life-cycle, including on-boarding, leave & accommodation administration, compliance, payroll, benefits, and off-boarding.
- Partner with Toku Benefits team to drive the US benefits brokerage, implementation, and annual open enrollment processes.
- Process semi-monthly US payroll, benefits, and 401k contributions.
- Help build Toku's PEO HR knowledge center by documenting jurisdictional employment regulation.
- Facilitate employee relations with regular employee check-in’s, including documentation of employee questions, feedback, and sentiment themes.
- Assist with ad hoc special projects as needed.
Requirements
- Experienced with client-facing HR in Employer of Record (EOR) or Professional Employer Organization (PEO).
- 6+ years of experience as an HR Manager, Generalist or Business Partner.
- Deep HR expertise encompassing operations, benefits, payroll, employee relations, and employment law.
- Exceptional leadership, communication, and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently to manage multiple projects and workflows.
- Startup experience and cross-functional team experience.
- A hustler mentality, founding a company or building side projects is a plus!
- North America Time Zone
Benefits and Compensation
- Remote-first work culture
- Flexible working hours
- Competitive salary
- Competitive equity
- Apple laptop
Toku is an equal opportunity employer, and we are committed to being a diverse team that reflects a broad range of background, thought, and experience. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, status as an individual with a disability, status as protected veteran, or any other legally protected characteristics. Women, minorities, LGBTQ+, and people from underrepresented backgrounds are strongly encouraged to apply.
We strongly encourage you use Rezi.ai to vet resume quality before applying.
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About The Company
Toku creates bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises.
Recognised as one of the Top 230 High-Growth Companies in Asia-Pacific by the Financial Times and listed among the Top 40 Fastest Growing Companies in Singapore by The Straits Times and Statista, Toku provides an end-to-end approach. The company helps businesses navigate the complexities of global digital transformation and enhance their Customer Experience with mission-critical cloud communication solutions that deeply integrate with customer data and business processes.
Toku combines global strategic consulting expertise, bespoke technology, in-country infrastructure, local connectivity and global reach.
The business works with organisations as diverse as Singapore Airlines, foodpanda, JCDecaux, Gojek, Sony and numerous government agencies to move their communications and customer engagement to the cloud.
Whether you are a cloud-based enterprise or just starting your digital transformation journey, Toku has solutions to suit your communications and customer engagement needs.
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