Student Job: Chat Operator

Available: Challenging flexible (part-time) job

Are you looking for a challenging part-time job alongside your studies in the The Hague region? Would you like to gain work experience at one of the largest Social Game Developers in the world?

We are looking for students who can strengthen our (International) Support Team for at least 12 hours per week! We work in shifts of 4 to 8 hours, and because you can work mornings, afternoons, or evenings on weekdays, it's easy to combine with your studies!

Within this team, as a Chat Operator, you are the point of contact for various player inquiries. You will help players through in-app live chat support, via phone and email, but also on social networks.

Tasks & responsibilities: 

• You actively participate in our public chat and keep it fun.
• You assist players with questions via various support channels in Dutch and English (more languages are an absolute plus!).
• You create bug reports based on player complaints.
• You escalate issues to the team leader and assist in resolving them.
• You assist with activities, both online and offline, and are not afraid to appear on camera for livestreams with our players such as Q&A sessions and Live Bingo.

Education & work experience:    

• You are currently pursuing a Bachelor's, Master's, or PhD.
• You have work experience in a customer-oriented environment.

Profile sketch:

• Available at least 12 hours per week.
• Flexible during weekdays and weekends.
• A healthy passion for games.
• A strong sense of empathy and helpfulness.
• Excellent verbal and written communication skills in Dutch and English.
• Minimum Bachelor's work and thinking level.
• You enjoy being on camera.
  

What we offer:
We offer a salary of  €17,24 (including holiday pay and vacation allowance), a lunch arrangement, a pleasant and informal work environment, team-building events, and many more fun extras! We have an informal, international work environment in a beautiful historic building in the center of The Hague! 

Contact: 

Are you motivated to take on this challenge, do you have what it takes for this position, and are you not afraid to make decisions? Then share your CV and cover letter via our website. We would love to read and discover who you are, why we can't do without you, and how you think we can make our Community happy. If you want more information about this challenging position within GamePoint B.V., please contact Jeffrey Otterspoor (Director of Community Operations) by phone: +31 70 311 011 0 or by email: jeffrey@gamepoint.com.