Support Engineer
Job Summary
Job Description
The Support Engineer will be responsible for resolving platform and application development/deployment issues for customers. This includes investigating, reproducing, and troubleshooting reported issues, as well as communicating with the R&D team, Product Manager, and Customer Success Manager. The engineer will manage their time effectively, prioritize tasks based on severity, and adhere to Service Level Agreements. They will work independently, making decisions with discretion and will be part of a dynamic and collaborative team focused on customer success.
Must have:
- Take ownership of platform and product issues.
- Investigate, reproduce, and troubleshoot reported issues.
- Manage stakeholders effectively and communicate issues.
- Work with minimal supervision and make independent decisions.
- Manage time effectively, prioritizing tasks.
Good to have:
- High-energy professional who loves engaging with customers.
- Hold a B.S. in Information Systems, Engineering, or equivalent.
- Excellent written and verbal communication skills in English.
- Passionate about technology with problem-solving skills.
- Well-organized and able to keep track of tasks.
- Understanding of programming languages, databases, and cloud technologies.
- Experience in technical support or consultancy (preferred).
- Ability to work from Rotterdam office at least 2 days a week.
6 skills required
Job Details
Are You a Problem-Solver with a Passion for Customer Success? Join Our Team!
Do you love tackling puzzles? Do you live and breathe customer success? Are you a to-do list enthusiast? If so, we want you on our team! We're expanding our Mendix Customer Support team in Rotterdam, and we're looking for talented individuals like you to join us.
Why Join Mendix?
Our team thrives on multi-tasking, keeping up with the latest features and technologies while assisting our customers through support tickets. We value customer interactions, enjoy problem-solving, and take pride in resolving complex issues. Every day, we strive to enhance our customers' experience, improve our product quality, and elevate our support services. We excel when challenges are toughest, working diligently to identify root causes and solutions with passion and persistence.
Our Team Culture
We are an open and diverse team, bringing together varied backgrounds and talents. We are respectful, focused, and dedicated to providing exceptional services to our customers. If you’re passionate about helping others and want to be part of a team that values collaboration and service excellence, Mendix is the place for you.
Please Note: We do not offer relocation support for this position.
Your Role in Driving Digital Innovation
- Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues.
- Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software;
- Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination;
- Work with minimal supervision, making independent decisions with discretion;
- Effectively manage your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer;
- Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents;
Are You the Innovator We Need?
- You are a high-energy professional who loves engaging with customers to solve their challenges;
- Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent;
- Have excellent communication skills, both written and verbal, in English.
- Are passionate about technology with strong problem-solving and analytical skills;
- Are well-organized, flexible, and able to keep track of your tasks;
- Have an understanding of and interest in programming languages, integration, relational databases, and/or cloud technologies (e.g., AWS, Azure);
- Have experience in a customer-facing technical support or consultancy role, or other relevant work experience (preferred);
- Can join us at our amazing Rotterdam office at least 2 days a week;
Does This Sound Like You?
If so, we'd love to hear from you! Share your CV and apply today to join our dynamic team at Mendix.
If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.
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