Technical Specialist – Claims & Administration

Company:

Mercer

Description:

Mercer is seeking candidates for the position of Technical Specialist–Claims & Administration.

We are currently seeking a talented individual to join our Mercer Claims & Administration team as the Technical Specialist. This role will be based in Adelaide. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role you will provide subject matter expertise and technical support to our Claims & Administration teams. This role involves upskilling team members through training and coaching, implementing best practices, and supporting continuous improvement initiatives. The ideal candidate will have a strong background in claims procedures and insurance in superannuation, along with exceptional analytical skills.

We will count on you to:

• Act as the Subject Matter Expert (SME) for the Claims Administration team, addressing complex technical queries and providing training to enhance team capabilities.

• Identify and implement continuous improvement initiatives, ensuring compliance with legislative obligations and effective process controls.

• Oversee client reporting and analysis, including claims-related complaint management and incident reporting.

• Foster strong relationships with internal and external stakeholders, representing Administration Operations in client meetings.

What you need to have:

• A minimum of 5 years of experience in Superannuation administration and at least 2 years in Claims Administration with extensive Death Claims management experience.

• Strong knowledge of superannuation legislation and concepts, including benefit design and insurance arrangements.

• Excellent analytical, organizational, and planning skills, with the ability to work independently and meet deadlines.

• Proficiency in superannuation systems and support applications (ideally Sonata, Salesforce, Excel, Word, Outlook).

What makes you stand out:

• Experience in developing and reviewing Standard Operating Procedures (SOPs) and implementing best practices.

• Strong written and verbal communication skills, with a self-motivated and can-do attitude.

• A thorough understanding of Mercer’s Wealth - Consumer business and its impact on client scheme management.

Why Join Our Team?

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.