Account Management Lead

Who are we?

FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and 
cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever-
evolving cryptocurrency landscape.

What you’ll be working on?

Account Administration:

• Manage the KYC process for users across various accounts  
• Assist with user management tasks (permission changes, 2FA resets, API Management)
• Troubleshoot account and product issues (withdrawals, transfers, fee discrepancies)
• Recon activities- working with Coverage team and cross-functional teams to relay required information to clients
• Support the RMs on the Edge product related workflows

Product Support:

• Provide in-depth support for customers on platform related issues (FX360)
• Create and maintain Sandbox accounts for client testing before going live
• Support Coverage teams with KYC refresh processes for accounts
• Data Analysis and Reporting on an as-needed basis

Pod Support: 

• Assist sales teams with APAC focussed event coordination 
• Create and manage chat channels and adding global team members 
• Contribute to ongoing process improvement initiatives
• Assist in token approval process for the pod

Requirements

•  8-10 years of relevant experience
•  Managing a team
•  In-depth understanding of the crypto industry, including the different types of cryptocurrencies, the underlying technology, and the regulatory landscape
• Demonstrated attention to detail, organization, prioritization, and time management skills
• A passion for the crypto space
• Familiarity with software tools such Microsoft Excel, Google Sheets, Salesforce (Salesforce ideal but not required)
• Ability to interface with clients collaboratively - be supportive to their needs while also gently pushing them forward in a process
• Program management skills - Understanding statuses, updating status documents, capturing information on how to unblock blocked situation, escalating issues to leadership

Notice at Collection and Privacy Policy

Applicants located in California and/or applying to a role based in California, please refer to our Notice at Collection and Privacy Policy here.

Inclusivity Statement

FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences!

As part of our commitment to inclusivity, FalconX would like to acknowledge that the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self.

FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on FalconX. Please inform FalconX’s People team at recruiting@falconx.io, if you need assistance with participating in the application process.