Account Manager, Mid-Market (East)

1 Month ago • 5 Years +

Job Summary

Job Description

As an Account Manager, you will manage and grow relationships with the existing customer base. You will take ownership of customer relationships, identify growth opportunities, and drive strategic expansion. This position calls for a driven individual who thrives on winning new business and understanding the complex business challenges of prospects. You will be responsible for maximizing customer retention and long-term success, requiring free-thinking and self-motivated top performers. The role involves being the primary contact for designated accounts, understanding customer objectives, identifying opportunities, and collaborating with internal teams. You will also develop account plans and monitor customer health.

Must have:

5+ years of experience in software sales or SaaS environment.
Account management or sales experience in an enterprise environment.
Strong business acumen and understanding of digital marketing concepts.
Strong communication skills to build rapport with clients.
Results-oriented mindset with a focus on customer satisfaction.

Good to have:

Experience presenting onsite to executive stakeholders.
Possess high empathy and excitement for digital customer experience.
Tenacious, ambitious, self-starter, naturally curious, highly coachable.

5 skills required

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Job Details

About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.

About the Role/ The Opportunity:

As an Account Manager your primary focus is managing and growing relationships with our existing customer base. In this role, you will take ownership of existing customer relationships, identify growth opportunities, and drive strategic expansion — all with the goal of maximizing customer retention and long-term success. This position requires free-thinking and self-motivated top performers. Sitecore is in the unique position of being well established and best-of-breed in our industry while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company. This position calls for a driven individual who thrives on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences.

What You’ll Do:

Act as primary contact for designated accounts, fostering strong relationships across all levels.
Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support.
Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
Monitor customer health and address issues promptly to ensure long-term partnerships.
Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.

What You Need to Succeed:

5+ years’ of experience in software sales (full-cycle) or SaaS environment.
Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Additional Skills That Could Set You Apart:

Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.
Possess high empathy and excitement for what can be defined as digital customer experience.
Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware.

Why you should click ‘Apply’:

Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It’s never been a better time to join Sitecore. Growth for us means growth for you and your career.
Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

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