Assistant Account Director

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Are you ready to propel your career into the fast lane and unlock your true leadership potential? Dexterra Group’s Xcelerated Talent Program is not just a development pathway—it’s your gateway to becoming a transformative leader in facilities management. Designed for ambitious go-getters like you, this exclusive program offers a high-impact, immersive experience that combines real-world challenges, mentorship from industry veterans, and tailored training to catapult you into future Account Director roles across Canada. This is more than a career move—it’s your chance to shape the future of facilities management and leave a legacy!

What’s the Xcelerated Talent Program All About? 

This is your launchpad into a dynamic, rewarding career in facilities management—one that empowers you to lead with confidence and innovation. Through a carefully crafted development plan, you’ll acquire the skills to oversee operations, cultivate client relationships, and lead teams nationwide. Imagine fast-tracking your career while gaining firsthand experience in diverse settings, all designed to turn your potential into industry-leading expertise. Ready to accelerate your journey toward executive leadership? The opportunity starts here!

What You’ll Do as an Participant: 

• Embark on a personalized growth journey, mastering operational excellence, team leadership, and client engagement in real-world scenarios 
• Gain unparalleled exposure to janitorial and facilities management services across diverse settings 
• Cultivate vital skills in safety compliance, strategic planning, and team supervision—becoming a well-rounded leader prepared for top-tier responsibilities 
• Collaborate with senior leaders and rotate through different roles to broaden your business acumen 
• Be prepared to relocate across Canada to step into Account Director positions as opportunities emerge—your leadership journey knows no bounds

WHAT’S THE JOB?

As an Account Director, you’ll lead a dedicated team and oversee onsite custodial services at a key client location. You’ll be the face of Dexterra, responsible for delivering exceptional service, managing budgets, ensuring safety, and driving operational excellence. Building strong client relationships and inspiring diverse teams across the country, you’ll play a pivotal role in shaping the future of facilities management—while advancing your career into a leadership position that makes a real impact.

Key Responsibilities:

• Lead revenue growth and ensure profitability for assigned accounts
• Build and maintain strong client relationships through excellent service delivery
• Manage, mentor, and inspire on-site teams to achieve performance goals
• Identify and pursue new business opportunities to drive account growth
• Oversee resource planning, scheduling, and workforce optimization
• Recruit, onboard, and train team members to support operational success
• Ensure compliance with safety standards and quality assurance protocols
• Drive client satisfaction and long-term account retention

COMPETENCIES FOR SUCCESS:

• Strong leadership presence with the ability to influence and inspire
• Results-oriented, with a focus on operational excellence and execution
• High level of accountability—for self and others
• Collaborative mindset and commitment to team success
• Exceptional attention to detail and organizational skills
• Comfortable using data and technology to inform decisions
• Committed to inclusive leadership—ensuring every voice is heard

WHO ARE WE LOOKING FOR?

• Minimum of 2 years of operational experience in Integrated Facilities Management
• Awareness of technical elements needed to deliver services support
• Attracts, develops and retains employees, providing a safe, supportive work environment, supporting People strategies
• Excellent interpersonal and communication skills.
• Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment.
• Must pass a criminal background check

WHAT’S IN IT FOR YOU? 

• Rapid advancement into leadership roles — your career accelerated! 
• Mentorship from industry experts and dedicated training programs 
• Exposure to a wide range of accounts and operational challenges 
• The opportunity to grow within a company that values talent, mobility, and development

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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