Account Manager

2 Months ago • 3 Years + • Account Management

Job Summary

Job Description

As an Account Manager, you will be the primary point of contact for commercial support in the iGaming industry. Your responsibilities include managing customer relationships, identifying opportunities for revenue growth, collaborating with internal teams, and monitoring operator performance. You will also be responsible for new game launches and addressing commercial issues. The role involves building strong relationships, analyzing data, and contributing to process improvements. The ideal candidate has experience in the iGaming industry, excellent communication skills, and the ability to work in a fast-paced environment. The work includes the use of CRM daily for customer management.
Must have:
  • 3+ years’ experience in the iGaming industry.
  • Experience managing customers and increasing revenues.
  • Ability to build and sustain relationships at any business level.
  • Technical background with understanding of the Software Development Life cycle.
  • Knowledge of SQL queries and reports.
Good to have:
  • Familiarity with online gaming software.
  • Experience at effective client management at a senior level.
  • Knowledge of business development.
  • Analytical with the ability to think strategically.
Perks:
  • Competitive compensation (based on your experience)
  • Hybrid or remote work model
  • Educational learning opportunities to support professional growth
  • Team buildings, and informal gatherings.

Job Details

Are you a proactive team player with great business acumen? Do you understand the importance of excellent business relationships and know how to translate this understanding into creating and maintaining these relationships? Then you will be perfect for this story. We’re looking for an Account Manager to start a new adventure and join our ambitious and dynamic team. As Account Manager, you will be responsible for the commercial and operational relationship with customers from the iGaming industry to maximize the game portfolio and actively seek new opportunities.


Your responsibilities:

  • Serve as the primary point of contact for commercial support, assisting highly strategic customers both before and after launch.
  • Create and oversee detailed account plans to drive specific business objectives and meet KPIs.
  • Identify opportunities and develop strategies to increase revenue and margins from customers,   including tailored commercial incentives, promotional campaigns, and effective upselling of content and products.
  • Collaborate with both customers and internal teams to triage and raise software issues.
  • Build and maintain strong, long-term relationships with customers while spotting and pursuing new business development opportunities.
  • Monitor operator performance closely by regularly reviewing key KPIs such as revenue, game positioning, and promotional efforts.
  • Be the gate keeper for all product / game launches, upgrades as well as all legal, contractual and Compliance matters associated with your customer.
  • Support the Sales team with commercial activities, including onboarding new operators, securing contracts, and other necessary initiatives.
  • Address daily queries and resolve commercial issues raised by operators promptly and effectively.
  • Act as the main liaison for operators on all day-to-day commercial matters, fostering lasting relationships and taking full ownership of the customer experience - own the customer.
  • Forecast and track key account metrics with accuracy to support business goals.
  • Maintain working knowledge of competitors and industry trends.
  • Contribute new ideas on how to improve the Bragg offering; pro-actively improving and sharing knowledge of industry competitors and customers, news, changes and developments across the team. 
  • Identify solutions and improve processes to reduce support costs.
  • It is essential to use CRM daily in your day-to-day customer management.


  What you bring to the team:

  • 3+ years’ experience within the igaming industry in a similar role ideally within a B2B environment with a track record of high performance
  • Previous experience of managing customers and increasing revenues.
  • Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems.
  • Demonstrate an ability to build and sustain relationships at any business level.
  • Must have a technical background, understanding the concepts of the Software Development Life cycle
  • General knowledge of SQL queries and reports.
  • Experience analysing data and trends.
  • Demonstrate strong strategic thinking and problem resolution skills.
  • Bring fresh and innovative ideas to the team, using out-the-box thinking to achieve results.
  • Demonstrate a clear knowledge of how to generate results in a complex commercial environment.
  • Have extensive knowledge on iGaming content with specific expertise in online casino games
  • Experienced at effective client management at senior level.
  • Sound commercial awareness and knowledge of business development.
  • Analytical with the ability to think strategically.
  • Ability to build strong relationships and communicate effectively.
  • Familiarity with online gaming software and front-end development is an advantage.
  • Solid technical background with hands-on experience in digital technologies.
  • Requires effective leadership and facilitation skills in project planning and execution, risk and issue mitigation and escalation when appropriate


What’s in it for you:

  • Competitive compensation (based on your experience);
  • Hybrid or remote work model;
  • Educational learning opportunities to support each employee's professional growth journey;
  • Team buildings, and informal gatherings.


Who are we?

Bragg is a content-driven iGaming technology provider, serving online and land-based gaming operators with casino content, cutting-edge technology, and expert-managed services to deliver a full turnkey solution.

We create high-performing, data-driven, and passionately crafted casino gaming titles, built on Bragg remote games server technology.

Our modern omnichannel Player Account Management platform powers multiple leading iCasino and sportsbook brands and is supported by powerful data analytics tools, as well as Fuze™ – an innovative player engagement toolset.


Our way:

  • We are highly business-oriented, with a strong focus on long-term relationships with our clients,
  • As a team of highly skilled experts, we appreciate genuine relationships and co-worker support,
  • We nurture honest relationships within teams, between teams, and with our business partners.

Did we catch your attention? Become a part of our story - apply now

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About The Company

Bragg Gaming Group (NASDAQ: BRAG, TSX: BRAG) is a content and technology solutions provider to the iGaming industry, serving operators with its proprietary and exclusive content, and its cutting-edge technology. Bragg Studios offer high-performing, data-driven and passionately crafted casino gaming titles from in-house brands including Wild Streak Gaming, Atomic Slot Lab and Indigo Magic. Its proprietary content portfolio is complemented by a range of exclusive titles from carefully selected studio partners which are Powered By Bragg: games built on Bragg remote games server (Bragg RGS) technology, distributed via the Bragg Hub content delivery platform and available exclusively to Bragg’s customers. Bragg’s modern and flexible omnichannel Player Account Management (Bragg PAM) platform powers multiple leading iCasino and sportsbook brands and is supported by expert in-house managed operational and marketing services. All content delivered via the Bragg Hub, whether exclusive or from Bragg’s large, aggregated games portfolio, is managed from a single back-office and is supported by powerful data analytics tools, as well as Bragg’s Fuze™ player engagement toolset. Bragg is licensed or otherwise certified, approved and operational in multiple regulated iCasino markets globally, including in New Jersey, Pennsylvania, Michigan, Connecticut, Ontario, the United Kingdom, the Netherlands, Germany, Sweden, Spain, Italy, Malta and Colombia.

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