Church Support Operations Manager

The Church Support Manager is responsible for overseeing key support initiatives, ensuring seamless communication with pastors and church leaders using Open Network, ChOP (Church Online Platform), Contact Craig, and CGLP. This role develops and implements hosting strategies, manages volunteer support teams, and enhances the process of collecting and sharing ministry impact stories. The Operations Manager collaborates closely with internal teams, ensuring that support operations align with the broader mission of Life.Church. This role is responsible for continuously improving support systems, leading volunteer teams, and creating strategies that scale ministry impact. This role (operationally) supports the team's direction, initiatives, and ministry efforts to achieve outcomes that further Life.Church’s mission and reach people for Christ.  At Life.Church, we exist to lead people to become fully devoted followers of Christ. It’s been our mission since 1996 and has guided us every day. Leading people isn’t just an expectation; it’s a necessity.  It’s a cornerstone of our culture. That's why we’re always seeking leaders—leaders like you—to bring your skills to life. We are one church meeting in multiple locations, and we want to help you become the person God made you to be.  The Church to Church Team equips pastors and leaders worldwide with free resources. Through Life.Church Open Network, pastors can access more than 80,000 digital church resources that help them reach the communities they’re called to reach. The Craig Groeschel Leadership Podcast equips leaders of every kind to grow through practical, personal, powerful leadership teaching.

What You’ll Do

• Own and manage the four primary support inboxes: Open Network, Church Online Platform (ChOP), Contact Craig, and CGLP.
• Establish response time goals and efficiency benchmarks for support inquiries.
• Develop and implement scalable support strategies to enhance user experience.
• Lead technical processes for ChOP, including weekend support, bug reports, and feature requests.
• Maintain and improve automated support tools, tags, templates, and response systems.
• Recruit, onboard, train, and pastor volunteer support teams.
• Oversee volunteer engagement strategies, ensuring high retention and effectiveness.
• Develop ongoing training and correction processes to maintain high standards of support.
• Coordinate with the operations team for volunteer appreciation efforts.
• Own the logistics and planning of church visits, including scheduling, agenda creation, and coordination with internal teams.
• Ensure that hosting processes are seamless and impactful for visiting churches.
• Lead day-of support efforts for church visits, ensuring teams and hosts are prepared.
• Maintain and enhance the system for cataloging and storing ministry impact stories.
• Utilize Airtable and other tools to manage story collection processes.
• Collaborate with team members to determine storytelling outlets and strategic sharing opportunities.

Skills Needed to Succeed

• Strong leadership and team development skills, with a heart for mentoring and equipping others.
• Deep understanding of church engagement, digital support, and volunteer management.
• Proven ability to build and manage relationships with volunteers and key stakeholders.
• Experience in technical support operations, hosting strategies, and user engagement.
• Strong strategic thinking, problem-solving, and execution skills to drive measurable ministry outcomes.
• Effective at multi-tasking and time management to meet strict deadlines while remaining flexible and open to change.
• Effective at process and organizational management
• Maintain a systematic and organized approach to completing assignments accurately, thoroughly, and timely
• Bachelor’s degree in ministry, communications, business, or a related field or equivalent experience
• 3+ years of leadership experience in church engagement, volunteer management, or support operations

Benefits We Offer
Our Beliefs, Culture, and Commitment to Diversity