Growth and Operations Assistant

Kinetik is a high-growth healthcare technology company reshaping the severely fragmented healthcare transportation industry. We equip health insurances, brokers, and providers with our suite of products and solutions which have been proven to increase efficiency, transparency, and interoperability.

About the Growth and Operations Assistant Role:

The Growth and Operations Assistant will play a crucial role in supporting business continuity, enhancing office operations, and facilitating faster execution throughout the company. This entry-level role is ideal for someone eager to learn and grow across multiple functions including strategy, marketing, data analysis, and office coordination.

The Growth and Operations Assistant Responsibilities:

Market and Industry Research

• Conduct deep-dive research on industry trends, payer and provider dynamics, and emerging technologies within healthcare, Medicaid, and NEMT.
• Track regulatory changes, policy updates, and Medicaid/Medicare developments that may impact Kinetik’s positioning or growth opportunities.
• Assist in building high-quality collateral including product briefs, one-pagers, case studies, pitch decks, and presentations tailored to health plans, partners, and internal stakeholders.
• Maintain and evolve a competitive intelligence repository, providing insights into competitor offerings, pricing models, and positioning strategies.

Growth Strategy & Business Development Support

• Identify, evaluate, and present new growth opportunities including partnerships, market expansion, and innovative service offerings.
• Support end-to-end partnership efforts: outreach, tracking engagement, and synthesizing key learnings for decision-making.
• Collaborate on cross-functional growth initiatives and support execution plans with research, insights, and documentation.
• Shadow and support the SVP of Growth in strategic discussions, opportunity assessments, and internal planning sessions.

Office Management

• Manage day-to-day office operations including supply ordering, facility and equipment maintenance, and vendor coordination.
• Ensure the office environment is organized, stocked, and supports team productivity.
• Serve as the point of contact for facility-related needs, visitors, and general administrative requests.
• Manage swag inventory, including tracking, reordering, and shipping swag items.
• Coordinate IT support for office equipment.

Communication & Operational Support

• Oversee scheduling, coordinate meetings, and support internal event logistics.
• Support company-wide announcements.
• Coordinate cross-functional efforts and support interdepartmental collaboration.
• Assist the People Ops team with recruitment efforts and onboarding processes.
• Assist with workspace setup and access to systems.
• Assist with the planning, coordination, and execution of internal and external events.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Marketing, Operations, or a related field.
• 2+ years of experience in business operations, office management, or a strategic support role.
• Highly organized and extreme attention to detail.
• Strong research, analytical, and execution skills.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Time management skills with a proven ability to meet deadlines.
• Planning, organizational, and prioritization skills.
• Demonstrated ability to multitask.
• Competence in MS Office Suite (including Excel, PowerPoint, Word, Outlook).
• Interest or experience in healthcare, transportation, or the NEMT industry is a plus.
• Must be willing to travel if needed.
• Must be willing to work extended hours if needed.
• Valid work authorization required.

Why Kinetik?

• Inclusive and fast-growing team
• Health, Vision, and Dental benefits
• Life and Disability benefits
• 401k Plan
• Commuter benefits
• Wellness stipend
• Unlimited PTO

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CCPA Statement

If you are located in California, United States, you may be subject to certain rights in relation to your personal information under the California Consumer Privacy Act (CCPA), as outlined below:

• The right to know about the personal information that we collect about you, including the categories of personal information collected, how it is used and how it is shared;
• The right to delete the personal information we have collected about you (with some exceptions);
• The right to opt out of the sale of your personal information; and
• The right to non-discrimination for exercising your CCPA rights.

You may seek to exercise any of these rights by contacting the Kinetik Compliance Department by clicking here.