Community Manager
Job Summary
Job Description
As Community Manager at Fuse Games, you'll be the voice of the studio, bridging the gap between games and players. You'll manage all external gamer communication, collaborate with partners, and lead the Fuse Insiders initiative. Responsibilities include community engagement across multiple platforms, content creation (developer diaries, game updates, etc.), designing reward structures and events, gathering player feedback, and advocating for player needs within the studio. You'll need strong communication skills, experience with community management tools, and a deep understanding of gaming culture. The role demands the creation and management of engaging community content and fostering a positive and vibrant player base.
Must have:
- 2+ years Community Management experience in gaming
- Excellent communication & interpersonal skills
- Proficiency in community management tools
- Content creation skills (design, video, copywriting)
- Deep understanding of gaming culture
Good to have:
- Experience with loyalty programs
- Familiarity with game platforms & integration tools
Perks:
- Competitive compensation
- Flexible working hours
- Hybrid work culture
- Opportunities for skill development
6 skills required
Job Details
Fuse Games. A love of games and a love of making games.
We understand deeply how games are made from the simple starting point of a one-line idea, through concept, prototyping, pre-production to large scale, multi hundred-person development teams.
This understanding is underpinned by the huge value of building high performing teams. We work hard to lead, grow, develop and fuse our people together with a clear vision and aligned constraints that are guided by our shared values. Bringing energetic, creative collaboration with a sense of urgency is essential to everything that we do.
At Fuse it’s important for us all to create a space for everyone to feel safe and included so they can be responsibly open, generous and to be their best selves. We encourage curiosity to embrace diverse perspectives, being humble and leading by example.
This understanding is underpinned by the huge value of building high performing teams. We work hard to lead, grow, develop and fuse our people together with a clear vision and aligned constraints that are guided by our shared values. Bringing energetic, creative collaboration with a sense of urgency is essential to everything that we do.
At Fuse it’s important for us all to create a space for everyone to feel safe and included so they can be responsibly open, generous and to be their best selves. We encourage curiosity to embrace diverse perspectives, being humble and leading by example.
What a Community Manager does at Fuse Games:
You will be the voice of Fuse and the bridge between our games and their players. You’ll oversee all aspects of the studios external contact gamers and as a focal point of interaction with our partner communications folk. You’ll also lead the Fuse Insiders initiative, fostering an engaged, vibrant community by managing communication, creating content, and ensuring players feel valued and heard. Your role will be crucial in building a long-term connection with our players and amplifying their voices within the studio.
Community Engagement
- Serve as the primary point of contact for the Fuse player community, responding to feedback and fostering a welcoming atmosphere.
- Manage and grow the Fuse Insiders program, encouraging sign-ups, account linking, and ongoing engagement.
- Interact with players across platforms (Discord, Reddit, forums, social media) to share news, answer questions, and resolve concerns.
- Developing an active collaborative relationship with our partners to synchronise plans and execute against them.
- Develop Fuse Game’s tone of voice for communications.
Content Creation
Develop and schedule engaging content for the Fuse Insiders dashboard, including:
Develop and schedule engaging content for the Fuse Insiders dashboard, including:
- Developer diaries.
- Game updates.
- Reward announcements.
- Spotlight exceptional fan contributions, such as artwork, mods, or creative gameplay moments.
- Collaborate with partner marketing and design teams to produce high-quality assets for community campaigns.
Rewards and Events
- Design and oversee community reward structures tied to milestones, engagement, or special events.
- Plan and execute exclusive community events, such as beta tests, Q&A sessions with developers, or competitions.
- Monitor reward systems to ensure they are fair, appealing, and aligned with player preferences.
Insights and Advocacy
- Gather and analyse player feedback to provide actionable insights to the development team.
- Track and report on community sentiment, trends, and engagement metrics.
- Advocate for player needs and perspectives within internal discussions.
Requirements
- 2+ years as a Community Manager or similar role in the gaming industry.
- Proven success in growing and managing gaming communities
- Excellent communication and interpersonal skills.
- Proficiency with community management tools (e.g., Discord, Hootsuite, analytics platforms).
- Content creation skills, including basic graphic design, video editing, or copywriting.
- Familiarity with gaming platforms (Steam, Xbox, PlayStation) and integration tools.
- Deep understanding of gaming culture and trends.
- Experience working on loyalty programs or engagement systems is a plus.
What’s in it for you? Glad you asked!
We realise that it takes world-class people to make world-class games, so we offer competitive compensation packages and a culture that thrives off of creativity and individuality.
We know we’re making games differently now and understand that family is important, we offer flexible working hours and a hybrid culture that allows everyone to find the right work/life balance.
In addition, we want people to grow and expand their horizons so we promote a culture of learning and offer opportunities for people to learn new skills.
We thought you might also want to know:
We realise that it takes world-class people to make world-class games, so we offer competitive compensation packages and a culture that thrives off of creativity and individuality.
We know we’re making games differently now and understand that family is important, we offer flexible working hours and a hybrid culture that allows everyone to find the right work/life balance.
In addition, we want people to grow and expand their horizons so we promote a culture of learning and offer opportunities for people to learn new skills.
We thought you might also want to know:
More about our studio:
Where are we: Guildford, Surrey, UK
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About The Company
At FUSE we love games and love making games - this means that how we make games is as important to us as what it is that we are making. We bring energetic, creative collaboration to rapidly build, share, play & change our work together. Creating a space for everyone to feel safe and included in order to be responsibly open, to be generous and to be our best selves.
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