Content QA Specialist

Job Description:

Content QA Specialist

Location: Bristol, Onsite

Salary: Competitive Salary + Benefits

Are you looking for an exciting career in the technology industry?

Welcome to Likewize - the market leader and one of the fastest growing companies in insurance, repair, sustainability and technology platforms!

Imagine being part of a team that keeps the digital world running. At Likewize, that's exactly what we do. We're the heroes behind the scenes, making sure technology always works - no matter what.

Job Profile

Do you have an eye for detail and a passion for ensuring high-quality content? Are you ready to play a vital role in delivering the best support content for global brands? We are seeking a Content QA Specialist to join our team.

This role is focused on testing and validating various types of content to ensure accuracy, relevancy, and usability. As a Content QA Specialist, you will collaborate closely with internal teams to improve content quality, identify gaps, and process feedback-driven content updates.

You will also help maintain live environments, conduct pre-production testing, and ensure our content meets the needs of users and stakeholders.

About the role:

Content Quality Assurance

• Test and review various types of content for accuracy, spelling, and grammar.

• Validate content to ensure it is valuable, helpful, and relevant to users.

• Perform hygiene testing on live environments to identify and resolve content issues.

Collaboration and Workflow

• Work with content creators and other teams to ensure content aligns with briefs and standards.

• Provide actionable feedback to content teams based on testing results.

• Collaborate on planning new content, including contributing ideas for scripts and enhancements.

Content Optimisation

• Identify gaps in content and propose solutions to address them.

• Process agent feedback and product requests to ensure content meets real-world needs.

• Regularly review and update existing content to improve clarity and usability.

Release Management

• Conduct weekly change testing across pre-production and production environments.

• Collate and distribute release notes for clients, ensuring clear communication of updates.

Role and Responsibility:

Ownership

• Take ownership of assigned QA tasks, ensuring deadlines are met and standards upheld.

• Maintain documentation of testing results and feedback provided to content teams.

Operational Excellence

• Adhere to established QA processes to maintain consistent quality across all content.

• Stay informed about best practices for content creation and delivery.

• Contribute to a culture of quality and attention to detail within the team.

• Regularly evaluate customer journeys and content to identify opportunities for improvement.

• Respect the value of information by following Likewize's data protection / information security policies and procedures

Key Skills and Qualifications:

Experience

• Content proofreading or quality assurance experience

• Basic understanding of content management workflows or testing environments preferred

Knowledge and Skills

• Excellent grasp of spelling, grammar, and language accuracy.

• Strong organisational and time management skills.

• Attention to detail with a commitment to high-quality content standards.

Personal Attributes

• Proactive and confident, with a strong sense of responsibility for content quality.

• Collaborative mindset, with the ability to communicate effectively across teams.

• Self-motivated, eager to learn, and adaptable in a fast-paced environment.

What do we offer?

At Likewize, we care about you and your progression. We offer:

• 22 days annual leave

• A competitive salary and benefits package

• A supportive and collaborative culture

• A fun and dynamic work environment

• A range of learning and development opportunities

• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption

• Access to a GP at any time, with prescriptions delivered to your home or work

• Enhanced Maternity, Paternity & Adoption

• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases

• A fully paid Employee Assistance Programme

• Free onsite car parking

• Employee Discounts

• Cycle 2 work scheme

• Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

Ensure Fairness & Embrace Differences

We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.

We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.