Player Engagement Coordinator

We are looking for a highly organized and proactive Player Engagement Coordinator to support our service line in Europe. This role requires a mix of remote and on-site work, flexible availability, and experience in remote engagement and communication.

Our PE Coordinator will collaborate across multiple departments—including HR, IT, Finance, Facilities, Operations, Recruitment, Learning & Development, Resourcing, and Workforce Management—to ensure smooth operations. Your primary mission is to facilitate communication, coordinate team activities, and support both virtual and physical engagement initiatives across European locations.

What are we looking for? Our PE Coordinator has a knack for the following skills:

Leadership:

HR

• Support employee contract updates, promotions, and movement.
• Assist in deploying and completing performance evaluations.
• Oversee employee health and wellness initiatives.

Learning & Development

• Ensure leadership employees are enrolled in LMS courses.
• Organize service-line training sessions, including vendor coordination.

Process Improvement

• Collaborate with other PE Coordinators across different locations to drive global initiatives.
• Support the design and implementation of service line policies, standards, and procedures.
• Assist in creating, documenting, and maintaining digital workflows.

Change Management

• Maintain compliance with service line operations and procedures.
• Track and report process and compliance metrics.
• Ensure local regulations affecting staff are communicated and implemented.
• Keep studio and PE policies up to date and accessible.

Analytics:

Payroll & Timekeeping

• Track employee time-off balances.
• Conduct attendance audits and support payroll dispute resolution.
• Ensure payroll preparation aligns with labor law compliance.

Finance

• Handle expense reports, budget tracking, and basic bookkeeping.
• Ensure event and travel budget liquidations are properly accounted for.
• Manage subscriptions and purchases as an administration liaison.

Resourcing & Workforce Management

• Track employee status, project assignments, attrition, and equipment in the PE database.
• Manage user access for WIW and Google accounts.

Engagement

• Review and analyze eNPS/survey results.
• Track and allocate recognition budgets.

Communication:

Employee Communication

• Serve as the SL point of contact for Regional and Corporate Communications.
• Send reminders on local labor laws, payroll, compliance, and statutory holidays.
• Manage SL and global town halls, newsletters, and documentation repositories.

Player Engagement Management

• Prepare and edit documents, presentations, and reports.
• Act as the local contact for PMs and leads with overseas agents.
• Assist with travel booking and logistics for employees.
• Manage schedules and coordinate meetings for the Player Engagement team.

Business:

IT

• Initiate and monitor supply requisitions.
• Coordinate IT needs, including downtime, maintenance, and studio moves.
• Resolve equipment or studio-related issues with IT, InfoSec, and Technicians.

Facilities

• Manage seat assignments and space requirements with studio leadership.
• Oversee office supplies and facilities needs for new sites.
• Support guests during client and employee visits.

Recruitment

• Coordinate reassignments for ramp-down projects.
• Ensure onboarding and offboarding hardware/software needs are met.
• Introduce new employees, provide site tours, and facilitate mailing list additions.

Engagement

• Lead local and global engagement activities.
• Develop strategies for remote team engagement and communication.
• Plan and execute team engagement events, including virtual meetings and technical support.

You'd be a great fit for this role if you have:

• Minimum 2 years of experience in a coordination, assistant, or project leadership role.
• Experience in communication planning and execution.
• Proven ability to collaborate across multiple departments.

• Community engagement experience(a plus, not required).
• Advanced knowledge of Office Suite (Word, Excel, Mail, Google Sheets), SharePoint, and Google Sites, with the ability to learn new tools as needed.

• Strong verbal and written communication in English, ensuring clarity in updates, standards, and expectations in an international work environment.
• Time Management skills – ability to prioritize tasks, meet multiple deadlines, and work effectively under pressure while coordinating with various stakeholders.
• Strong analytical and critical thinking skills to identify risks, challenges, and errors while proactively recommending solutions.
• Flexible and proactive in adjusting to changing requirements, stakeholder expectations, and evolving business needs.
• Ability to understand, manage, and respond empathetically to team members and stakeholders.
• Attention to Detail – strong focus on accuracy in documentation, tracking, and reporting, with an eye for errors or inconsistencies.
• Ability to actively engage with others for feedback, follow up on tasks, and contribute to a positive team environment through knowledge sharing.

Phases of our recruitment journey:

• You send us your application with your updated resume and application form.
• After reviewing your candidacy, we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists and Hiring Manager. It’s a perfect chance to exchange questions and get to know each other better. There might be also an additional stage interview.
• At the end of our journey - hopefully you will receive an offer!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. 😊

That would be it from us - now we are waiting for your move!

#imaginemore

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