Customer Experience Advisor Dutch Market
Job Summary
Job Description
LeoVegas Group is seeking enthusiastic Customer Experience Advisors to provide exceptional service to their customers via email and live chat. The role involves collaborating with Payments, Fraud, Safer Gambling, and CRM teams. Operations run 365 days a year with various shift patterns, including day and night shifts. The company values team well-being and offers opportunities for learning and growth in a fast-paced, agile environment.
Must have:
- Clear communication via live chat, email, and phone.
- Resolve customer inquiries and problems effectively.
- Address customer complaints professionally and empathetically.
- Ability to work independently and as a team player.
- Fluent in Dutch.
- Enthusiasm and self-motivation.
- Excellent oral and written communication skills.
- Strong organizational and time management abilities.
Good to have:
- Previous experience in the gambling industry.
Perks:
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- 25 vacation days and 3 ATV days
- Excellent pension scheme
- Work-from-home allowance
- Company provided lunch
- Team and office social events
- In-house gym
5 skills required
Job Details
Description
ABOUT THE ROLE
Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.
As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.
Our operations run 365 days a year, featuring a variety of shift patterns to fit different lifestyles, including day and night shifts. We value our team's well-being and will discuss specific shift details during the interview process.
Join us at LeoVegas, where you'll be a key player in delivering excellent customer experiences and be part of a vibrant, supportive team. Take the leap and embark on an exciting career journey with us!
YOU WILL BE RESPONSIBLE FOR:
- Clear and concise communication to our customers via live chat, email and phone.
- Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
- Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.
OUR SUCCESSFUL CANDIDATE WILL HAVE:
- An ability to work independently while contributing to the wider team and our culture
- Fluent in Dutch
- Enthusiasm and be a self-motivated team player
- Excellent oral and written communication skills
- Strong organisational and time management abilities
- Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience
WHO ARE WE?
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trail blaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.BENEFITS
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- 25 vacation days and 3 ATV days
- Excellent pension scheme
- Work-from-home allowance
- Company provided lunch
- Team and office social events throughout the year
- In-house gym
JOIN US!
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
Would you be a good fit for the Leo Pride - give us a roar!
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