As Mimecast continues its mission to protect organisations from adversaries, we are looking for a passionate, customer-centric, collaborative, and innovative professional to join our Customer Success organisation as we continue to evolve to deliver customer excellence.
As a Customer Success Manager, you will be a trusted partner for your portfolio of customers, helping them succeed with the Mimecast platform and ensuring they achieve maximum value from their investment throughout their lifecycle. You will be responsible for understanding customers' desired outcomes and driving the requisite activity to achieve value realisation. You will work with your customer's management teams and collaborate with internal stakeholders alike to ensure retention and high levels of adoption, satisfaction, and customer advocacy. You will look to create customers for life and champions of Mimecast’s Products and Services.
The base salary range for this position is £44,000- £66,000 + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.
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Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
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