Customer Success Manager - Germany

6 Months ago • 12 Years + • Business Development

Job Details

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.
Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.

When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

You’re probably expecting an eye-catching, mesmerizing job description that will sweep you off your feet, flavoured with the coolest startup jargons. But, let’s be honest, nothing says more than the real experience, right? So we asked our team to tell us what their day-to-day is really like and, in a nutshell, this is what they told us.

Job Description

    • You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology
    • Help our clients understand their needs and which of our features and products best match their goals and expectations
    • Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology
    • Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
    • Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
    • Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
    • Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
    • Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
    • Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap

What we expect from you?

    • A university degree in Business, Marketing, Engineering, or related fields
    • To have, to some extent, digital marketing related experience in a customer-oriented position
    • Show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level
    • Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
    • Be a self-motivated and savvy tech bug, always in search for savvy solutions and ideas to improve our relationship with our clients
    • Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance Superior project and time management skills. A keen eye for detail is a plus!
    • Passion for testing, measuring and improving outreach and follow up effectiveness
    • The ability and flexibility to work in a fast-paced startup environment
    • Solid understanding of basic web concepts and digital marketing.
Was this position made for you?
So let’s talk! We’re curious bugs and can’t wait to get to know you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!

Similar Jobs

ByteDance - Software Engineer Intern (Cloud Native Infrastructure)

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Click Therapeutics - Senior IT Systems Administrator

Click Therapeutics

New York, New York, United States (On-Site)
5 Months ago
Onward Search - Presentation Specialist

Onward Search

New York, New York, United States (On-Site)
2 Weeks ago
Passive Logic - Senior Embedded Systems Engineer

Passive Logic

Salt Lake City, Utah, United States (On-Site)
6 Months ago
WebFX - Copywriter (Digital Marketing & B2B)

WebFX

United Kingdom (Remote)
1 Month ago
Paytm - KAM - Vijayawada

Paytm

Vijayawada, Andhra Pradesh, India (On-Site)
4 Months ago
Google - Field Sales Representative, Telco Sector

Google

Lombardy, Italy (On-Site)
2 Weeks ago
Far Out Scout - Sales Representative

Far Out Scout

Philippines (Remote)
1 Month ago
Warner Bros Games - Senior Director Commercial Nordic, Streaming, Networks and Games

Warner Bros Games

Oslo, Oslo, Norway (On-Site)
6 Days ago
NinjaVan - Enterprise Sales Executive, Digital Services

NinjaVan

Jakarta, Jakarta, Indonesia (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - Software Engineer Intern

ByteDance

Seattle, Washington, United States (On-Site)
1 Month ago
Reality Games - Unity Developer

Reality Games

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
3 Months ago
Altagram Group - Localization QA - Video Game Tester – All Languages

Altagram Group

Canada (On-Site)
8 Months ago
Universally Speaking - German Games Tester

Universally Speaking

Community Of Madrid, Spain (On-Site)
1 Month ago
ByteDance - Software Engineer Intern (Recommendation Infra - Data-Arch-TikTok US)

ByteDance

San Jose, California, United States (On-Site)
2 Weeks ago
AGS - American Gaming Systems - Graphic Designer

AGS - American Gaming Systems

Nevada, United States (On-Site)
1 Week ago
onwards Search - Presentation Specialist

onwards Search

San Francisco, California, United States (On-Site)
17 Hours ago
INKPPT  - Presentation Specialist

INKPPT

Gurugram, Haryana, India (On-Site)
7 Months ago
PTW - German Language Checker

PTW

Braga, Braga, Portugal (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

Jobs in Berlin, Berlin, Germany

Tesla - Supply Chain Cost Engineer

Tesla

Berlin, Berlin, Germany (On-Site)
2 Months ago
Hologate gmbh - Assistant Accountant (f/d/m)

Hologate gmbh

Munich, Bavaria, Germany (On-Site)
5 Months ago
Welevel - Senior SFX Artist (Sound Designer)

Welevel

Munich, Bavaria, Germany (On-Site)
2 Months ago
Tesla - Automotive Technician

Tesla

Duisburg, North Rhine-Westphalia, Germany (On-Site)
2 Months ago
JustPlay - Controlling Lead

JustPlay

Berlin, Berlin, Germany (Hybrid)
1 Month ago
SLAY - Godot Game Engineer

SLAY

Berlin, Berlin, Germany (On-Site)
1 Month ago
Tesla - Automotive Mechatronics Technician

Tesla

Kressbronn Am Bodensee, Baden-Württemberg, Germany (On-Site)
2 Months ago
Fluence - Senior Power Electronics Controls Engineer (m/f/d)

Fluence

Erlangen, Bavaria, Germany (On-Site)
6 Months ago
Icon Group  gmbh - Senior 3D Motion Designer

Icon Group gmbh

Stuttgart, Baden-Württemberg, Germany (On-Site)
1 Month ago
Tesla - EHS Technical Engineer R&D

Tesla

Baden-Württemberg, Germany (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Tencent - Public Affairs Director

Tencent

(On-Site)
1 Month ago
Google - Industry Manager, Large Customer Sales

Google

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Weeks ago
Google - New Business Account Executive, Apps, Google Customer Solutions

Google

San Francisco, California, United States (On-Site)
2 Weeks ago
Google - Strategic Partnerships Development Manager, Global Partnerships

Google

Dublin, County Dublin, Ireland (On-Site)
1 Week ago
Tesla - Virtual/Inside Sales Manager

Tesla

Berlin, Berlin, Germany (On-Site)
2 Months ago
NinjaVan - Region Sales Head (Northern Region)

NinjaVan

Penang, Malaysia (On-Site)
6 Months ago
Netflix - Sales Partner - APAC, Export Business

Netflix

Singapore, Singapore (On-Site)
2 Months ago
Salesforce - Sales Development Representative (New Grad)

Salesforce

Illinois, United States (On-Site)
1 Month ago
PlayStation Global - Manager, Creative Arts Business Partnerships

PlayStation Global

Canada (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

New York, New York, United States (Remote)

İstanbul, İstanbul, Türkiye (Remote)

Jakarta, Jakarta, Indonesia (On-Site)

İstanbul, İstanbul, Türkiye (On-Site)

United States (On-Site)

Taipei City, Taiwan (Hybrid)

İstanbul, İstanbul, Türkiye (Remote)

İstanbul, İstanbul, Türkiye (Remote)

İstanbul, İstanbul, Türkiye (Remote)

View All Jobs

Get notified when new jobs are added by USE Insider

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug