Customer Support Specialist (Disabled)

7 Hours ago • All levels

About the job

SummaryBy Outscal

Must have:
  • Fluency in English (writing)
  • Experience supporting users via email/chat
  • Strong MS Excel knowledge
  • Problem-solving & troubleshooting skills
  • Time management skills
  • Ownership of customer experience
  • Eagerness to learn
  • Passion for games & customer service
  • Teamwork understanding
Not hearing back from companies?
Unlock the secrets to a successful job application and accelerate your journey to your next opportunity.
About Spyke Games

We are a leading mobile gaming company founded by gaming veterans who have built and scaled massive gaming businesses for the past decade. 

We want to build the next generation of mobile game franchises to be played by millions of people around the globe for years. We are bringing together the smartest, the most talented and ‘fun to work with’ group of people united around this single mission. Fostered with team spirit and collaboration, we strive to create a passionate, energetic and eager to learn “geek” culture focused on games.

We’re looking for a talented Customer Support Specialist to help us continue building world-class games and forever franchises. In this role, you will be working in a fast-paced, hyper- growth environment with some of the most creative minds in the industry. As a Customer Support Specialist you will support designing end-to-end customer experience and relevant teams according to user insights.

Job Responsibilities

    • Tracking and solving issues via email and chat
    • Working closely with product and engineering teams to improve user experience
    • Monitoring customer complaint trends and analyzing them for necessary action plans
    • Understanding all related metrics to improve the user experience
    • Following the latest trends and reviews on App Store, Play Store regularly

Job Requirements

    • Fluency in English, especially in writing
    • Experience supporting users via e-mail and chat
    • Strong knowledge of MS Excel
    • Strong problem-solving and troubleshooting skills
    • Time management skills to enable prioritization of tasks
    • Ownership of the customer experience including comprehensive issue resolution
    • Eagerness to learn and take on new challenges
    • Passion and interest in games and customer service
    • Appreciation and understanding of teamwork
We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Statement of Personal Data Protection Law (KVKK) 
View Full Job Description

About The Company

Spyke Games is a mobile gaming company, built by a team who values creativity and innovation. We believe that when talented people unite around a single mission and are given the freedom to operate, something magical happens. The end result is the creation of games that will be played for years to come.

İstanbul, Türkiye (On-Site)

İstanbul, Türkiye (On-Site)

İstanbul, Türkiye (On-Site)

İstanbul, Türkiye (On-Site)

İstanbul, Türkiye (On-Site)

İstanbul, Türkiye (On-Site)

İstanbul, Türkiye (On-Site)

İstanbul, Türkiye (On-Site)

İstanbul, Türkiye (On-Site)

İstanbul, Türkiye (On-Site)

View All Jobs

Similar Jobs

The Walt Disney Company - Technical Support Specialist - ILM London

England, United Kingdom (On-Site)

The Walt Disney Company - Desktop Support Specialist

New South Wales, Australia (On-Site)

Evolution - Live Support Specialist

Tbilisi, Georgia (On-Site)

Moon Active - IT Support Specialist

Vilnius County, Lithuania (On-Site)

NetherRealm Studios - Technical Support Specialist

Illinois, United States (On-Site)

ElevenLabs - Technical Customer Support Specialist

England, United Kingdom (Remote)

Similar Skill Jobs

Jobs in İstanbul, Türkiye

IO Interactive - Gameplay Animator

İstanbul, Türkiye (On-Site)

Zynga - 3D Marketing Artist - Gram Games

İstanbul, Türkiye (Hybrid)

Trendyol - Fraud Professionals

İstanbul, Türkiye (Hybrid)

Trendyol - TMS Account Manager

İstanbul, Türkiye (Hybrid)

Zynga - 3D Marketing Artist - Gram Games

İstanbul, Türkiye (On-Site)

Fugo Games - Game Developer

İstanbul, Türkiye (On-Site)

Rolls Royce - Application Engineer / Mobile

İstanbul, Türkiye (On-Site)

Rolls Royce - Application Engineer / Mobile

İstanbul, Türkiye (On-Site)

Customer Service Jobs

Google - Display and Video Specialist, gTech Ads (English, French)

Lower Silesian Voivodeship, Poland (On-Site)

Google - Engagement Manager, gTech Ads

Ontario, Canada (On-Site)

Aristocrat Gaming - Customer Support Team Lead

New Hampshire, United States (Hybrid)

Scorewarrior - Tier 1 Support Team Lead

Limassol, Cyprus (On-Site)

Easygo - Customer Support Representative Brazil

State Of São Paulo, Brazil (On-Site)

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug