Desktop Support Technician

Location Details: Belgrade, Serbia

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is an in-office position and you’ll be expected to work full-time in an office location, and therefore must live within commuting distance from your assigned office. You will work from this office beginning on your first day.  

Join our team

The Employee Technology Team plays a critical role in providing technical assistance through chat, screen share and telephone as well as in person support for employees in our Belgrade office in Serbia! As part of this team, you will support GoDaddy's Employee Technology Manager in resolving technical issues for employees, contractors, and vendors. This team member will also play a crucial role in assisting and supporting the technical needs of all new employees, contractors, and vendors! This team member’s primary shift will be 09:00 – 17:30 CET Monday through Friday and on occasion will need to adjust their schedule as determined by the needs of the business.

What you'll get to do...

• Maintain an outstanding level of customer happiness within the business as it relates to support services
• Support the GET Help (Internal technical support) team with critical issues advanced by our level team in addition to supporting the GET Engineering team with assessing device management, VDI and networking issues
• Be the local contact for issues regarding productivity tools – M365, Slack, Atlassian, etc.
• Support team members with onboarding technical issues with a focus on vendors and BPO users
• Update and develop support processes while creating and editing knowledge material Ex(Vendor and BPO related)

Your experience should include...

• Expertise using and resolving Microsoft Windows desktop administration and networking as well as fixing Mac and Windows OS platforms
• Familiarity with Zoom, Teams, and Audio/Visual for conferencing is critical in this role
• Experience with use and addressing workstation and laptop hardware, Cisco phones/VOIP software, and printers
• Understanding of use and resolving business grade IT Security/Anti-Virus, VPN, and on site and remote provisioning
• Outstanding English skills – both verbal and written

You might also have...

• 2+ years’ experience supporting Technical and Customer Facing employees in the office and remote, SLA driven environments
• Proficiency in MSFT Intune and JAMF is helpful

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.