Director of Global Quality, Lottery Products

Responsibilities

The Director, Global Quality is responsible for developing, implementing, and overseeing the quality management system (QMS) which ensures compliance to engineering specifications, industry standards, regulatory requirements, and customer expectations. This role involves leading quality engineering, quality assurance and quality control for Global Lottery operations. The Director of Global Quality will work closely with cross-functional teams including, field service, engineering, logistics and contract manufacturers, to maintain the highest standards of product quality.

Key Roles & Responsibilities:  

• Oversee product qualification for electronic products, including compliance with safety, regulatory, performance, and reliability standards. Ensure the development and execution of validation and verification plans for electronic products, including environmental and functional testing.
• Direct the development, implementation, and maintenance of a comprehensive Quality Management System (QMS) that ensures consistent product quality and performance.  Utilize internal and external resources to conduct product inspections throughout the product lifecycle. Develop and maintain 3rd party relationships to support all quality processes.
• Develop a comprehensive factory assessment program which includes safety, social compliance, QMS, capability, and capacity audits. Partner with procurement and engineering to ensure potential and current suppliers meet IGT policies and requirements. Utilize 3rd party suppliers to conduct best in class audits.
• Lead the quality engineering team responsible for driving root cause analysis and corrective/preventive action initiatives to resolve quality issues while collaborating with Field Service, contract manufacturers, engineering, and supply chain teams.
• Champion the development of consumable product specifications, testing and validation.  Partner with engineering, field service, suppliers, contract manufactures, and industry experts to identify key performance criteria and translate into measurable attributes. Maintain product specifications and test reports to support on-going quality control.
• Effective management, supervision and coaching of the department/team to ensure performance and personal development while implementing corporate employee performance management processes. Model behavior, provide advice and implement corrective actions to employees to improve and maintain professional standards.

Qualifications

Education:

Bachelor's degree in quality management or related field 
Masters degree in quality management or related field is preferred

Skills:

• Excellent problem-solving, analytical, and data-driven decision-making skills.
• Strong leadership, communication, and interpersonal skills.
• Experience with electronic product manufacturing and qualification, including compliance testing and validation.
• Knowledge and expertise to manage and develop the quality assurance and quality control teams to ensure alignment with business goals.
• Expert supplier quality management skills, including audits, qualification, and performance monitoring.
• Work may include time on the production floor to oversee quality processes and ensure adherence to best practices.
• Ability to travel occasionally for supplier audits, industry conferences, and regulatory inspections.

Required Licenses/Certifications:    Experience with ISO 9001, electrical product safety certifications (UL, CE), SAP

Certifications such as Six Sigma Black Belt, ASQ Certified Quality Engineer (CQE), or Certified Quality Manager (CQM) a plus.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership