Distribution Channel Manager

Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems! Join Milestone, a global market leader! 

Milestone seeks a Distribution Channel Manager to manage, support, and develop our key distribution partners in the Americas. As the Distribution Channel Manager, you will be responsible for developing strategic business plans to ensure our distribution partners provide full transactional support to partners within the Milestone Partner Program (MPP) and develop programs through our distributors to fully manage the partners at the Authorized level within the MPP. This person will also be responsible for participating in branch dealer/integrator events and maximizing exposure of Milestone in the branch via marketing material (banners, displays, etc.), vendor day events, and other required programs

The Distribution Channel Manager is a remote position located anywhere in the US. The position will report to our VP, Americas, and will travel approximately 50% of the time. 

As a Milestone Employee, YOU are the key to our success. Come join our dynamic international team and be a part of our rapidly growing, successful business.

Responsibilities:

• Program Management: Design and implement scalable channel programs that support distributors in their go-to-market efforts. This includes defining program goals, measuring success, and driving continuous improvement.
• Partner Enablement: Collaborate with internal teams to develop tailored training materials, certification programs, and support resources to empower distributors and ensure they are equipped to sell and service Milestone’s solutions.
• Cross-Functional Collaboration: Work closely with the Sales, Marketing, Product, and Customer Success teams to ensure a cohesive approach to distributor engagement and ongoing support.
• Compliance and Contracts: Ensure distributors adhere to Milestone’s policies, contracts, and regulatory requirements. Oversee the onboarding documentation and partner agreements.
• Performance Management: Monitor distributor programs' performance and success through metrics, reporting regularly to leadership and recommending adjustments to optimize partner engagement.
• Global Alignment: Ensure alignment of distribution programs with the global channel team, ensuring new programs address the AMS local market needs, cultural differences, and regulatory requirements.
• New Distributor Onboarding: Develop and manage a structured onboarding program to ensure new distributors are quickly and effectively coordinated into Milestone's ecosystem, including training, enablement, and alignment with our channel strategy.

Professional Qualifications: 

• Experience: Minimum of 5 years of experience in channel management, distribution programs, or partner enablement, preferably in the tech or software industry.
• Global Perspective: Experience working in global markets with a deep understanding of the challenges and opportunities in diverse regions.
• Program Management Skills: Strong ability to lead large-scale programs with a focus on planning, execution, and measurement.
• Strong Communication: Outstanding verbal and written communication skills to engage collaborators at all levels, both internally and externally.
• Technical Acumen: A solid understanding of Milestone’s products and the ability to convey technical information to partners in a digestible way.
• Project Management: Proven track record of balancing multiple projects and deadlines while maintaining high attention to detail.
• Education: Bachelor's degree or equivalent experience in Business, Marketing, or a related field; MBA preferred

If you come across a role that intrigues you but doesn’t perfectly align with your resume, we encourage you to apply anyway. 

Why Milestone? 

Ranked on the 100 Best Companies to Work for in Oregon, Milestone offers great benefits and culture. Employees here have flexible work environments, opportunities for further education, and the ability to affect change in our organization directly.  

The annual earnings for this position range from $83,175 to $137,489, with most candidates falling in the $104,244 to $117,449 range. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone’s total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel welcome to speak to our Talent Partner about our compensation philosophy. 

Milestone is committed to creating a diverse and inclusive workplace and is proud to be an equal-opportunity employer. 

Contact and application 

Please apply at our website www.milestonesys.com

If you have any questions, you are welcome to contact Cindy Phillips, Talent Acquisition Partner at ciph@milestone.us

We are excited to receive your application.