Engineering Manager, Online Bookings Area

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Znanylekarz. It all started 10 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?

 Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 280.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners. And yet, employing over 2.900 people all over the globe, we managed to keep the startup mindset we started with over 10 years ago.

How does Docplanner Tech fit here?

At Docplanner Tech we are a diverse group of ~325 people working in teams that include engineers, designers, product managers, data and research. We are responsible for building the product for all locations. Taking care about talent matters to us, that's why the engineering team has an amazing balance of new team members and people that have been in DP for years.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us. 

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all. We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote-friendly.

Area of Work

Patient Bookings (PB) Team

The Patient Bookings (PB) team plays a foundational role in Docplanner’s mission: ensuring that every patient can effortlessly find and book the right doctor, no matter their needs, preferences, or location. We are the guardians of the core patient booking experience - impacting millions of users monthly across web and app, and enabling care journeys to start with clarity and ease.

Our vision is to deliver seamless, omnichannel booking flows tailored to the diverse needs of users, including those with private insurance. We focus on every step of the funnel - from intelligent availability presentation, to authentication and user verification, to streamlining rebooking and reducing booking drop-offs. We believe that frictionless booking is the foundation of an excellent healthcare experience.

We constantly experiment and iterate based on data, insights, and user feedback—whether it’s simplifying rebooking journeys, reshaping the presentation of available slots, removing unnecessary fields or steps from the booking flow, or introducing smart calendar widgets. We monitor, test, and improve relentlessly.
We're not just optimising flows—we're transforming them.

Search Traffic Acquisition (STA) Team

The Search Traffic Acquisition (STA) team focuses on making Docplanner the go-to online destination for individuals seeking professional healthcare, whether they're searching for information or ready to book. We operate at the intersection of SEO, content strategy, and platform performance to attract millions of users and drive qualified patient traffic.

We take a data-driven approach to SEO growth, using performance as well as technical metrics to boost our WPO (Web Performance Optimization), and ultimately our Global Search Visibility: Core Web Vitals, SEO technical compliance, Indexability and Crawl optimization. 

Alongside delivery work, we ensure all our features are legally compliant, we build E2E solutions to enable Search strategies (blogs, authoring tools, content management tools, database dictionaries management tools), we support cross-functional projects like B2B Web initiatives, and partner with Google for strategic pilots with direct impact on how users interact with Google Search

In short, the STA team doesn’t just bring patients in - we help them find what they need, faster.

Role

We’re looking for an Engineering Manager to lead both the Patient Bookings (PB) and Search Traffic Acquisition (STA) teams. You will report to the Engineering Director and work closely with Product and Design leadership to shape one of the most impactful parts of Docplanner’s platform. Your mandate: drive significant product impact through deep focus on conversion, UX, and operational excellence.

This role demands a strong product mindset, a sense of ownership over user outcomes, and the ability to iterate and ship quickly. You’ll lead a team working on highly visible features and touchpoints, owning both short-term experiments and long-term architectural evolutions (e.g., rebuilding the new booking flow in the app, authentication enhancements, or insurance-aware search experiences).

We're looking for a partner, not just a manager. You’ll play a critical role in shaping how millions of patients experience healthcare access.

What you will be doing

Managing the team

• Lead two teams of 8-12 software engineers (in total).

• Facilitates technical decisions in a direction that meets the requirements.

• Work closely with the team's technical and product leaders to develop an accurate technological and product strategy.

• Facilitate communication within the team and across different areas to ensure alignment on project goals and objectives.

• Manage external agencies supporting solutions development.
   

Managing the project

• Develop project scopes and objectives that involve all relevant stakeholders and ensure technical feasibility.

• Act as a hands-on project manager and people leader throughout the process.

• Ensure that all projects are delivered on time, within scope, and budget.

• Proper risk assessments and trade-off management

• Support the go-to-market strategy.
   

The organisation of the area

• Build strong relationships with stakeholders, tech leaders, product managers, and legal and security teams.
   

Develop people

• Provide guidance, mentorship, and coaching inside the team.

• Provide regular feedback to team members and assist them in setting and achieving their personal career goals.

• Regularly assess, support, and action the performance of team members.

• Foster a team culture that values collaboration, innovation, and inclusivity.

What will help you thrive?

• Very high sense of ownership

• Passion for building robust products

• Good understanding of Product and Business metrics

• Strong team-building and leadership abilities, focusing on effective mentorship and coaching.

• Exceptional project management skills, with experience overseeing projects from conception to completion, ensuring timely delivery, stakeholder management and alignment with business objectives.

• Outstanding communication and interpersonal skills.

• Highly autonomous and proactive approach.

• Experience with leading and coordinating multiple teams and departments.

• Have a solid technical background related to the whole SDLC and the capability of supporting and unblocking your teams in complex technical discussions.

• Believe in continuous learning and improvement.

• You are driven to lead and nurture high-performing and healthy teams.

• Have experience not only mentoring others but also developing future mentors and leaders

Let’s talk money

• A salary adequate to your experience and skills. The range is broad so that we can accommodate our roles for all levels of experience, but we will show you the career ladder to explain where we see your skills and impact within the company". Your salary will be, now and always, 100% transparent to you
   
• Share options plan after 6 months of working with us.

True flexibility and work-life balance

• Remote or hybrid work model with or hub in Warsaw;
• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly);
• 20/26 days of paid time off (depending on your contract);
• Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first 

• Private healthcare plan with Signal Iduna for you and subsidized for your family. 
• Multisport card co-financing for you to have access to sports facilities across Poland. 
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling. 

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference.  If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.

“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski,  CEO