Field Sales Senior Operations Specialist

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here. 

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

What you’ll do

As the Field Sales Sr. Operations Specialist at SimpliSafe, you will support the success of our growing field sales team. You will directly support our sales representatives by ensuring they have inventory on hand to sell, handling their escalations and questions, and managing compliance across the force. The ideal candidate is a proactive problem-solver with strong organizational skills and a commitment to operational excellence, allowing our sales representatives to focus on driving sales and acquiring new customers.

Key Responsibilities:

• Network Inventory Management:
• Manage inventory across our sales network to ensure adequate product on hand to meet sales demands and customer needs.
• Coordinate with supply chain to process and track shipments to sales offices – and ensure acceptance and stocking at those offices.
• Leverage inventory planning / management tool.
• Audit 3rd party sales offices, confirming inventory positions and potential loss. 
• Sales Representative Support & Escalation Management:
• Serve as the primary point of contact for field sales representatives regarding escalations (e.g. issue with order flow, customer order information) and questions.
• Facilitate resolution to escalations with other departments (e.g., Customer Experience, Ecommerce), and provide timely and effective solutions to issues, minimizing disruption to sales activities.
• Manage customer order issues in our CRM to make sure customers receive proper hardware.
• Compliance & Process Management:
• Manage compliance cases across our sales network; processing proper documentation, maintaining compliance case libraries, and conducting audits. 
• Build proactive compliance dashboards that provide visibility to potential issues.
• Collaborate with legal and people teams to ensure proper licensing and documentation is on file for offices and sales representatives.
• Assist in the development and implementation of standardized operational processes to improve efficiency and consistency.
• Operational Enablement:
• Identify opportunities for process improvement and efficiency gains across each of the main categories above. 
• Own communication and processes with proper cross-functionals.

Qualifications:

• 3-6 years of experience in sales operations, field support, forecasting, or a similar role, preferably in a fast-paced sales environment.
• Exceptional organizational and time management skills with the ability to prioritize multiple tasks effectively. This includes balancing prompt responses to urgent in-field escalations with long-term planning to prevent future issues (e.g., inventory on hand).
• Strong problem-solving abilities and a proactive approach to identifying and resolving issues.
• Excellent written and verbal communication skills, with the ability to interact professionally with diverse stakeholders.
• Strong ability to prioritize
• Proficiency in Google Office and/or Microsoft Office Suites (especially Google Sheets / Excel).
• Experience with inventory planning tool a plus.
• Ability to work independently and as part of a team in a dynamic, rapidly changing environment.
• Knowledge of sales processes and field sales dynamics is a plus.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home. 
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.