Head of Global Professional Services Operations

Are you passionate about driving revenue growth through data-driven PS strategies? Do you thrive in a fast-paced environment where you can build and lead a high-performing team?

If so, SailPoint is looking for a Head of Global Professional Services Operations to join our team. Reporting directly to the VP of Revenue Operations, you will play a pivotal role in supporting the Chief Customer Officer (CCO) and Vice President of Professional Services, including their teams, ensuring PS initiatives are executed efficiently and effectively.

This role is directionally responsible for overseeing and optimizing the operations of our Professional Services team. This strategic role requires exceptional management skills and a deep understanding of both one-time and subscription-based Professional Services business models. The ideal candidate will drive efficiency, ensure top-notch service delivery, and contribute to the overall success of our client engagements.

Key Responsibilities:

Strategic Leadership:

• Develop and implement operational strategies to enhance the effectiveness and efficiency of the Professional Services team.
• Collaborate with senior leadership to align operational goals with company objectives and client needs.

Process Optimization:

• Analyze current processes and workflows to identify areas for improvement and implement best practices.
• Lead initiatives to streamline operations, reduce cycles, and improve service quality.

Performance Monitoring:

• Establish and track key performance indicators (KPIs) to measure the success of the Professional Services team.
• Prepare and present regular performance reports and metrics to senior management.

Forecasting:

• Develop and maintain forecasts for aspects like bookings, revenue, and project pipelines. 
• Support the regional professional services leaders with intelligence and insights to accelerate growth.
• Support Sales Strategy and Operations colleagues by standardizing global and regional common processes that are currently decentralized.
• Create dashboards from end to end to deep dive into key performance metrics and drive deep understanding of business performance

Collaboration:

• Coordinate with other departments, including Sales, Customer Success, Contracts, and Finance, to ensure a seamless process.
• Foster a collaborative environment within the team to enhance communication and knowledge sharing.

Continuous Improvement:

• Stay updated with industry trends and advancements to continuously enhance the service delivery model.
• Promote a culture of continuous improvement and innovation within the team.

Toolset & Automation:

• Own the ongoing development and automation of our Professional Services toolset to drive operational capability and support growth targets.

Qualifications

• 10+ years of experience in professional services operations within a B2B SaaS company.
• Proven track record of successfully managing complex projects and driving operational excellence.
• Strong understanding of Professional Services business models and client service delivery.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data, develop insights, and make data-driven decisions.
• Proficiency in project management tools and software such as Salesforce, Certinia (formerly FinancialForce), and CPQ.
• Strong problem-solving skills and the ability to work under pressure.

Why SailPoint?

• Make a real impact: Your work will directly contribute to SailPoint's success and have a tangible impact on our business.
• Grow your career: You'll have opportunities to learn and develop new skills in a fast-paced, challenging, and rewarding environment.
• Be part of a winning team: You'll join a passionate and talented team of people who are committed to delivering exceptional results.

Ready to join us? We encourage you to apply!

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.

As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):

Base salaries for employees based in other locations are competitive for the employee’s home location.

Benefits Overview

1. Health and wellness coverage: Medical, dental, and vision insurance

2. Disability coverage: Short-term and long-term disability

3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)

4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children

5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account

6. Financial security: 401(k) Savings and Investment Plan with company matching

7. Time off benefits: Flexible vacation policy

8. Holidays: 8 paid holidays annually

9. Sick leave

10. Parental support: Paid parental leave

11. Employee Assistance Program (EAP) and Care Counselors

12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options

13. Health Savings Account (HSA) with employer contribution

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.  Contact hr@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.