IT Specialist

4 Months ago • 3-5 Years • IT & Infrastructure

Job Summary

Job Description

The IT Infrastructure and Support Specialist will design, install, and manage the IT infrastructure for the Thailand Petfood factory, ensuring stable network and server operations. This role includes providing daily helpdesk support to factory employees for hardware and software issues, and supporting centralized systems in collaboration with the IT team in China. The specialist will also manage software installation, updates, and licenses, and operate and maintain the factory's datacenter, monitoring server performance and implementing preventive maintenance. This involves setting up and maintaining LANs, WANs, and server-based systems. They will act as a main contact between local users and the IT team in Shenzhen.
Must have:
  • Bachelor's degree in IT or related field.
  • 3-5 years of IT infrastructure setup, maintenance & helpdesk support.
  • Knowledge of network protocols (SSH, SNMP, Telnet, LDAP).
  • Proficiency in H3C or Fortinet devices.
  • Familiarity with Windows Server and Linux.

Job Details

ZURU is on a mission to disrupt industries, challenge the status quo, and catalyze change through radical innovation and advances in automation. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; and ZURU Edge is pioneering new-generation FMCG brands to better serve modern consumers. Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5,000 direct and indirect members across more than 30 international locations. One of the largest toy companies in the world, our globally recognized and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, and Gumi Yum Surprise. An experienced and motivated IT Infrastructure and Support Specialist to join our team at the Thailand Petfood New Set up Factory. In this role, you will be responsible for designing, installing, and managing the factory's IT infrastructure, ensuring the stable operation of network systems and servers. You will also provide daily helpdesk support, addressing technical issues for factory employees, and supporting centralized systems in collaboration with the IT team at our head office in China.  Responsibilities
  • IT Infrastructure Setup and Management 
  • Design, install, and configure the IT infrastructure in the Thailand Petfood factory, focusing on servers and networks. This includes setting up local area networks (LANs), wide - area networks (WANs), and server - based systems such as file servers, email servers, and application servers. 
  • Regularly maintain and update the IT infrastructure to ensure its stable operation and compatibility with the factory's growing business needs. 
  • Daily Helpdesk Support 
  • Offer daily helpdesk support to factory employees. Troubleshoot hardware and software issues, including desktop computers, laptops, and related peripherals. 
  • Respond promptly to user requests and resolve problems within the defined service - level agreements. 
  • Document all support requests and solutions for future reference and knowledge sharing. 
  • Centralized Systems Support 
  • Provide first - level support for centralized systems. Act as the main contact bridge between local users in the Thailand factory and the IT team in the Shenzhen head office. 
  • Communicate user requirements, feedback, and system issues to the IT team in China. Participate in the testing and implementation of system upgrades and new features. 
  • Software Management and Distribution 
  • Install, update, and manage office software, including office suites (Word, Excel, PowerPoint, etc.) and professional software (CAD, Photoshop, etc.). Ensure software compliance and distribute software to employees as needed. 
  • Manage software licenses and ensure proper usage within the factory. 
  • Datacenter Operation, Monitoring, and Maintenance 
  • Operate, monitor, and maintain the factory's datacenter (server room). Ensure the optimal operation of servers, storage devices, and environmental control systems. 
  • Regularly check server performance, storage capacity, and power consumption. Implement preventive maintenance measures to avoid system failures. 
Qualification
  • A bachelor's degree in Information Technology, Computer Science, or a related field. 
  • At least 3 - 5 years of experience in IT infrastructure setup, maintenance, and helpdesk support, with a focus on servers and networks. 
  • Experience in a manufacturing or factory environment is preferred. 
  • In - depth knowledge of network protocols such as SSH, SNMP, Telnet, LDAP, etc. 
  • Proficiency in H3C or Fortinet devices, and the ability to assist senior engineers in performing basic equipment troubleshooting. 
  • Familiarity with server operating systems such as Windows Server and Linux. 
  • Certifications (Preferred) 
  • Microsoft and Cisco related certificates, such as MCSE, CCNA, are considered an advantage for this position. 

Similar Jobs

Ubisoft - Principal R&D Scientist on Bots & Behaviors

Ubisoft

Bordeaux, Nouvelle-Aquitaine, France (Hybrid)
4 Months ago
Accenture - Application Developer

Accenture

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Qualcomm - SOC Design Verification - Staff Engineer

Qualcomm

Bengaluru, Karnataka, India (On-Site)
1 Month ago
GoTo Group - Senior Data Analyst

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
9 Months ago
Grammarly - Full-Stack Software Engineer

Grammarly

San Francisco, California, United States (Hybrid)
2 Weeks ago
Open Systems Technologies - System Developer Industrial IT

Open Systems Technologies

Luleå, Norrbotten County, Sweden (On-Site)
1 Month ago
Baxenergy - IT Specialist

Baxenergy

Acireale, Sicily, Italy (On-Site)
10 Months ago
Addepar - IT Support Specialist

Addepar

New York, United States (On-Site)
3 Weeks ago
WebFX - IT Support Internship

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
9 Months ago
P99 soft - Content Writer – IT Services & Software Development

P99 soft

Hyderabad, Telangana, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Glocomms - Security Software Engineer - Generative AI

Glocomms

New York, United States (Hybrid)
4 Weeks ago
Lockwood - Certification and Complaince Lead

Lockwood

Nottingham, England, United Kingdom (On-Site)
3 Months ago
Radical Forge - Technical Artist

Radical Forge

Middlesbrough, England, United Kingdom (Remote)
1 Month ago
CAE - Engineering Manager

CAE

Binghamton, New York, United States (On-Site)
1 Month ago
SSC Technologies - Software Development Engineer in Test

SSC Technologies

Boston, Massachusetts, United States (Hybrid)
1 Year ago
GoDaddy - Workday Engineer - SaaS Platform Systems Engineer

GoDaddy

London, England, United Kingdom (Remote)
2 Months ago
Accenture - Application Developer

Accenture

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Clearwater Analytics - Data Flow Engineer I

Clearwater Analytics

Noida, Uttar Pradesh, India (On-Site)
1 Month ago
Activision - IT Support Specialist

Activision

Malmö, Skåne County, Sweden (On-Site)
1 Year ago
HCL Tech - Senior Technical Lead Java Spring Boot AWS Docker

HCL Tech

Texas, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Chon Buri, Thailand

PwC - Risk Consultant

PwC

Bangkok, Bangkok, Thailand (On-Site)
10 Months ago
Sinozi - Marketing Manager

Sinozi

Bangkok, Bangkok, Thailand (On-Site)
3 Months ago
Coda - Senior/Staff Software Engineer

Coda

Bangkok, Thailand (Hybrid)
2 Years ago
We are social - Strategy Planner

We are social

Bangkok, Thailand (Hybrid)
1 Month ago
Zuru - Quality Control Manager – Pet food

Zuru

Chon Buri, Thailand (On-Site)
4 Months ago
Little prince studios - Junior Unity/C# Programmer

Little prince studios

Bangkok, Thailand (On-Site)
1 Month ago
Hitachi - Senior Functional Consultant - Dynamics 365 SCM (For Pooling)

Hitachi

Bangkok, Thailand (On-Site)
1 Month ago
Iron Mountain - Thailand Country CARE Leader

Iron Mountain

Bangkok, Thailand (On-Site)
1 Week ago
PwC - Management Consultant - Associate

PwC

Bangkok, Bangkok, Thailand (On-Site)
10 Months ago
Western Digital - Engineer, Manufacturing Engineering (Fresh Graduates Only - Onboarding January 2026)

Western Digital

Prachin Buri, Thailand (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

IT & Infrastructure Jobs

CRB workforce  - IT Field Technician

CRB workforce

San Diego, California, United States (On-Site)
3 Months ago
Ubisoft - IT Technician

Ubisoft

Tokyo, Japan (On-Site)
4 Months ago
Tesla - IT Asset Management Administrator

Tesla

Brandenburg, Germany (On-Site)
5 Months ago
Any Desk - IT Support Specialist

Any Desk

Lisbon, Lisbon, Portugal (On-Site)
4 Weeks ago
Nintendo - Senior Manager, Engineering Infrastructure and IT

Nintendo

Redmond, Washington, United States (On-Site)
7 Months ago
The Walt Disney Company - Lead IT Developer

The Walt Disney Company

Montévrain, Île-de-France, France (On-Site)
3 Months ago
legion - Sr. IT Support Technician

legion

Bucharest, Bucharest, Romania (Hybrid)
2 Months ago
Hawkeye Innovations - IT Support Coordinator

Hawkeye Innovations

Atlanta, Georgia, United States (Hybrid)
3 Months ago
Clearwater Analytics - IT Specialist

Clearwater Analytics

Chicago, Illinois, United States (On-Site)
1 Week ago
Baxenergy - IT Specialist

Baxenergy

Acireale, Sicily, Italy (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Ahmedabad, Gujarat, India (On-Site)

London, England, United Kingdom (On-Site)

Mississauga, Ontario, Canada (On-Site)

Copenhagen, Denmark (On-Site)

Milan, Lombardy, Italy (Hybrid)

Philippines (Remote)

Modena, Emilia-Romagna, Italy (Hybrid)

Los Angeles, California, United States (On-Site)

Ahmedabad, Gujarat, India (On-Site)

Ahmedabad, Gujarat, India (On-Site)

View All Jobs

Get notified when new jobs are added by Zuru

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug