IT Support Engineer
Job Summary
Job Description
The IT Support Engineer will handle day-to-day IT support requests, manage employee onboarding/offboarding, troubleshoot issues across macOS, Linux, and Windows systems, and support enterprise tools such as Zscaler and Okta. Responsibilities include providing technical support via Slack, email, and ticketing systems, troubleshooting hardware and software issues, managing user accounts and SSO integrations with Okta, monitoring and managing endpoint protection and network security with Zscaler, setting up new user devices, documenting issues, and collaborating with security and engineering teams. The role also involves managing IT inventory and software licensing. The ideal candidate should be proactive and detail-oriented.
Must have:
- 2-4 years of IT support or system administration.
- Solid understanding of macOS, Linux, and Windows troubleshooting.
- Experience managing identity and access using Okta.
- Familiarity with Zscaler services (ZIA/ZPA).
Good to have:
- Basic scripting knowledge (Bash, PowerShell, or Python).
- Experience with Google Workspace and Slack administration.
- Exposure to endpoint management tools (Jamf, Intune, or similar).
Perks:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Access to cutting-edge technologies and tools
10 skills required
Job Details
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets.
Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
Role Overview: We are seeking an experienced and proactive IT Support Engineer to join our growing team. This individual will be responsible for handling day-to-day IT support requests, onboarding/offboarding of employees, troubleshooting issues across macOS, Linux, and Windows systems, and supporting enterprise tools like Zscaler and Okta.
Your role at Level AI includes but is not limited to
- Provide timely technical support to internal employees via Slack, email, and ticketing systems.
- Troubleshoot hardware and software issues on macOS, Linux, and Windows endpoints.
- Manage user accounts, groups, and SSO integrations using Okta.
- Monitor and manage endpoint protection and network security via Zscaler.
- Set up new user devices, perform system imaging, and ensure proper configuration of tools.
- Document common issues and resolutions for the internal knowledge base.
- Support onboarding and offboarding processes from an IT perspective.
- Collaborate with security and engineering teams for system hardening and incident response.
- Manage IT inventory and software licensing.
We'll love to explore more about you if you have
- 2–4 years of experience in IT support or system administration.
- Solid understanding of macOS, Linux, and Windows troubleshooting.
- Experience managing identity and access using Okta.
- Familiarity with Zscaler services (ZIA/ZPA), troubleshooting policies, and agent deployment.
- Strong problem-solving skills and ability to handle multiple tasks in a fast-paced environment.
- Excellent communication skills and a customer-first attitude.
- Experience working in a startup or high-growth tech environment is a plus.
- Nice to Have:
- Basic scripting knowledge (Bash, PowerShell, or Python).
- Experience with Google Workspace and Slack administration.
- Exposure to endpoint management tools (Jamf, Intune, or similar).
What We Offer:
Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment
Access to cutting-edge technologies and tools
If you are a proactive and detail-oriented individual with a passion for IT support and troubleshooting, we invite you to apply and join our team at Level AI.
To learn more visit : https://thelevel.ai/
LinkedIn : https://www.linkedin.com/company/level-ai/
Our AI platform : https://www.youtube.com/watch?v=g06q2V_kb-s
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