Level up!

Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks.

At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world.

Tasks

First-level user support: responding to user requests by tickets, telephone, email, MS Teams and/ or in-person
Troubleshooting with users in compliance with service requirements and existing procedures
Daily operation of IT production (backup, system monitoring)
IT assets management (software update, workstation configuration, Proxy, etc.)
Preparing workstations (unpacking, imaging, configuration, upgrade, etc.)
Managing technical incidents with manufacturers (standard exchange, replacement of defective parts, etc.)
Supporting network (patch, cabling, installation of switches, Wifi...) and configuring smartphones

Requirements

Trained to Bac +2 level, beginner or with a first successful experience in an IT department
Knowledge of the general operation of computer systems and workstations (MS Windows 11, Office 365, Exchange/Outlook, WSUS...) and remote support tools
Knowledge of an IT infrastructure (AD, Exchange, TCP-IP,.)
Service-minded and customer-oriented
Ready to integrate into a team with a good ability to adapt and be autonomous
Respectful of existing guidelines, procedures and hierarchy
Professional English level

Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation.

* With this job advertisement, we would like to encourage people of all genders to apply. Therefore, we refrain from explicitly mentioning any gender. Our company is opposed to gender-based discrimination, as well as discrimination based on other legally protected characteristics.

About The Company

Nintendo

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Nintendo's mission is to put smiles on the faces of everyone we touch. We do so by creating new surprises for people across the world to enjoy together. We've forged our own path since 1889, when we began making hanafuda playing cards in Kyoto, Japan. Today, we’re fortunate to be able to share our characters, ideas and worlds through the medium of video games and the entertainment industry.

Nintendo of America, established in 1980 and based in Redmond, Washington, is a wholly owned subsidiary of Nintendo Co., Ltd. We are committed to delivering best-in-class products and services to our customers and to investing in the well-being of our employees as part of the global Nintendo family.

For more information about Nintendo please visit www.nintendo.com.