Key Account Manager - Electronic Data Capture - Goa
Job Summary
Job Description
Paytm is seeking a Key Account Manager (KAM) for their Electronic Data Capture (EDC) division in Goa. The role involves increasing sales of devices to merchants in a designated area, focusing on identifying and selling to quality merchants, and minimizing fraud and chargebacks through proper onboarding. The KAM will also be responsible for adhering to risk guidelines, resolving high-risk merchant issues, seeking references, and collaborating with internal business and technology teams to address bottlenecks. The role requires being a brand ambassador for Paytm, demonstrating a proactive and adaptable approach. Responsibilities include portfolio tracking, merchant communication, ensuring service delivery, meeting sales targets for payment solutions (QR codes, EDC machines, POS software, insurance), promoting the brand, resolving merchant grievances, planning daily activities, gathering market feedback, deploying products, articulating benefits, and ensuring customer satisfaction for higher sales conversions and retention.
Must have:
- Increase sales of devices to merchants
- Physical movement into micro markets
- Identify and sell to good quality merchants
- Minimize risks of fraud and chargebacks
- Adhere to risk guidelines
- Visit merchants and resolve high-risk issues
- Seek references from converted clients
- Engage with Business & Technology Teams
- Be a brand ambassador for Paytm
- B2B field sales experience
- Cold calling, pre-sales, lead generation
- Understanding of Technology and User Experience
- Good communication, sales, and negotiation skills
- Willingness to experiment and improve
- Self-starters, taking ownership
- Articulate complex solutions
- Honesty and trustworthiness
- Interest in financial products and markets
- Understanding of Local geography
- Graduation/ Post Graduation preferred
Good to have:
- Exposure in B2B field sales
- Understanding of Technology
- Understanding of User Experience
- Fintech experience
- Field experience
6 skills required
Job Details
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the team: EDC Retail – EDC is one of Paytm‘s business tool to help merchant grow and manage their business through simplicity and data driven technology.
Expectations/ Requirements
● The incumbent will be expected to increase sales of our devices amongst merchants in a specified area.
● The role will require physical movement into micro markets, identifying and selling to good quality merchants.
● Minimize risks of fraud, chargebacks by ensuring good quality of merchant onboarding
● Adhere to the risk guidelines shared by the team. Visit merchant and resolve issues highlighted as high risk.
● Seek references of other good merchants from the converted clients
● Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp. on Technology front.
● Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant!
Superpowers/ Skills that will help you succeed in this role
● Identify and meet potential clients by growing, maintaining and leveraging your network.
● Should have good exposure in B2B field sales, cold calling, pre-sales and lead generation
● Understanding of Technology and User Experience
● Should possess good communication, sales and negotiation skills
● Willingness to experiment and improve continuously
Education: Applicants must possess bachelor’s degree or above
Why join us: We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that is how it will always be. We are the largest merchant acquirer in India
About Us :
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About Team :
QR is one of Paytm‘s business tools to help merchants grow and manage their businesses through simplicity and data-driven technology.
Roles and responsibilities:
1. Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants.
2. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products ensuring product penetration along with revenue growth.
3. Enabling the new business line and promoting the brand in the marketplace. Track and attend to merchant's grievances and ensure its resolved on time.
4. Plan and execution of day-to-day activities along with the team and review team’s deliverables.
5. Gathering consistent feedback from the market for existing offerings and insights into the competition.
6. Deployment of products and articulation of benefits & best practices at client locations Ensuring customer satisfaction leading to higher sales conversions and retention.
Who are we looking for :
1. Self-starters, who can take ownership without handholding and are comfortable navigating ambiguity, will be an ideal fit . Passionate about working in a fast-growing firm and ready to get their hands dirty.
2. Articulate complex solutions to novice customers.
3. Fintech experience or some field experience candidates to be priorities.
4. Honesty and trustworthiness are the most important virtues.
5. Good sales and negotiation skills and interest in financial products and markets·
6. Understanding of Local geography
Education :
Graduation/ Post Graduation preferred.
Why join us :
1. A collaborative output-driven program that brings cohesiveness across businesses through technology.
2. Improve the average revenue per use by increasing the cross-sell opportunities.
3. A solid 360 feedback from your peer teams on your support of their goals.
4. Respect, that is earned, not demanded from your peers and manager.
Compensation :
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
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