Key Account Manager (GT) - Team Lead - EDC
Job Summary
Job Description
As a Key Account Manager (GT) Team Lead for EDC, you will be responsible for increasing sales of Paytm's devices among merchants in a designated area. This role involves physical movement into micro markets to identify and sell to quality merchants, minimizing fraud and chargebacks through good onboarding practices, and adhering to risk guidelines. You will also resolve high-risk merchant issues, seek references from converted clients, and collaborate with internal business and technology teams to address bottlenecks. A key aspect is acting as a brand ambassador for Paytm, embodying a "Stay Hungry, Stay Humble, Stay Relevant" attitude. The ideal candidate will have experience in B2B field sales, cold calling, pre-sales, lead generation, and possess strong communication, sales, and negotiation skills, along with a willingness to experiment and continuously improve. A bachelor's degree or higher is required.
Must have:
- Increase sales of devices among merchants
- Identify and sell to good quality merchants
- Minimize fraud and chargebacks
- Adhere to risk guidelines
- Seek references from converted clients
- Engage with internal teams to identify bottlenecks
- Good communication, sales, and negotiation skills
- B2B field sales experience
- Cold calling, pre-sales, and lead generation
Good to have:
- Understanding of Technology and User Experience
- Willingness to experiment and improve continuously
5 skills required
Job Details
About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
About the team: EDC Retail – EDC is one of Paytm‘s business tool to help merchant grow and manage their business through simplicity and data driven technology.
Expectations/ Requirements
● The incumbent will be expected to increase sales of our devices amongst merchants in a specified area.
● The role will require physical movement into micro markets, identifying and selling to good quality merchants.
● Minimize risks of fraud, chargebacks by ensuring good quality of merchant onboarding
● Adhere to the risk guidelines shared by the team. Visit merchant and resolve issues highlighted as high risk.
● Seek references of other good merchants from the converted clients
● Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp. on Technology front.
● Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant!
Superpowers/ Skills that will help you succeed in this role
● Identify and meet potential clients by growing, maintaining and leveraging your network.
● Should have good exposure in B2B field sales, cold calling, pre-sales and lead generation
● Understanding of Technology and User Experience
● Should possess good communication, sales and negotiation skills
● Willingness to experiment and improve continuously
Education: Applicants must possess bachelor’s degree or above.
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