The Operations Agent at doola is responsible for ensuring timely and accurate processing of customer orders, from business formations to compliance filings. This involves processing orders, monitoring queues, collaborating with the Customer Service team to resolve issues, and suggesting process improvements. The agent will maintain records, update systems, and contribute to SOPs while working with cross-functional teams and participating in weekly reports. The role requires attention to detail, strong organizational skills, and a focus on delivering a great customer experience.