Product Specialist - Customer Success

11 Months ago • Upto 2 Years

Job Summary

Job Description

As a Product Specialist in the Customer Success team, you will partner with multinational companies to provide innovative Loyalty Management solutions. Your responsibilities include conducting client discovery sessions, developing business cases, providing guidance on customer loyalty strategies, overseeing the implementation of loyalty programs using GRAVTY®, designing and delivering training programs, managing project documentation, collaborating with the product management team, and contributing to go-to-market strategies. This role combines business consulting and product expertise to make a holistic impact on clients' success.
Must have:
  • BBA/Bachelor's degree in Engineering preferred, MBA is ideal.
  • Up to 2 years of client delivery experience in Business Analysis/Product Implementation.
  • Excellent written and verbal communication skills.
  • Exceptional interpersonal skills and problem-solving mindset.
  • Ability to manage complex priorities and projects under pressure.
  • Adaptability to thrive in a startup environment.
Good to have:
  • Certification in business analysis.
  • Experience with scaled agile methodologies.
  • Familiarity with various delivery methodologies.
  • Experience working with external vendors and outsourced business models.
  • Interest or skills in copywriting, technical writing, creative thinking, or art.
  • Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure.
  • Experience with modern tools used in Agile implementations like Jira, Miro, Asana.
Perks:
  • Collaborative and empowering work culture.
  • Opportunities to make a tangible impact on clients' businesses.
  • Chance to collaborate with a talented team of passionate individuals.
  • Contributing to a rapidly growing company with a global presence and industry recognition.

Job Details

Loyalty Juggernaut Inc. (LJI) is a Silicon Valley-based product company, founded by industry veterans with decades of expertise in CRM, Loyalty, and Mobile AdTech. With a global footprint spanning the USA, Europe, UAE, India, and Latin America, we are trusted partners for customer centric enterprises across diverse industries including Airlines, Airport, Retail, Hospitality, Banking, F&B, Telecom, Insurance and Ecosystem.

As pioneers in next-generation loyalty and customer engagement solutions, we are not just transforming loyalty—we are redefining it. With a passion for innovation and a commitment to excellence, LJI is reshaping the loyalty landscape, enabling enterprises to create meaningful, long-lasting relationships with their customers. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem.

At the core of our innovation is GRAVTY®, a revolutionary Digital Transformation SaaS Product that empowers multinational enterprises to build deeper customer connections. Designed for scalability and personalization, GRAVTY® delivers cutting-edge loyalty solutions that transform customer engagement across diverse markets.

 

Our Impact:

  • 400+ million members connected through our platform.
  • Trusted by 100+ global brands/partners, driving loyalty and brand devotion worldwide.

Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty!!

 

Explore more about us at www.lji.io.

 

The Opportunity:

If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business' challenging problems, this role could be an excellent fit for you. As a Product Specialist in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers.

 

What will you Do:

A Blend of Business Consulting and Product Expertise

Your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success. You'll:

  • Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
  • Develop comprehensive business cases and market feasibility analyses.
  • Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
  • Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems.
  • Design, deliver, and maintain training programs for client users.
  • Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
  • Collaborate with the product management team to drive innovation and deliver transformative product features.
  • Develop high-impact product marketing collaterals, including white papers and presentations.
  • Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

 

What are we looking for :

 Person with a Passion for Excellence and a Thirst for Learning

 

We seek an exceptional individual who thrives in a fast-paced, dynamic environment and possesses:

  • BBA / Bachelor's degree in Engineering (preferred) complemented by an MBA is an ideal fit.
  • Up to 2 years of client delivery experience in Business Analysis/Product Implementation.
  • Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
  • Exceptional interpersonal skills and a problem-solving mindset.
  • Proven ability to manage complex priorities and projects under pressure.
  • Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.
  • A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.

Additional qualifications that enhance your profile:

  • Certification in business analysis.
  • Experience with scaled agile methodologies.
  • Familiarity with various delivery methodologies.
  • Experience working with external vendors and outsourced business models.
  • Interest or skills in copywriting, technical writing, creative thinking, or art.
  • Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure.
  • Experience with modern tools used in Agile implementations like Jira, Miro, Asana.


Why should you consider us?

At LJI, you'll experience:

  • A collaborative and empowering work culture that fosters continuous learning and growth.
  • Opportunities to make a tangible impact on our clients' businesses.
  • A chance to collaborate with a talented team of passionate individuals.
  • The satisfaction of contributing to a rapidly growing company with a global presence and industry recognition.

 

 Unleash your passion for Customer Success and help businesses thrive!

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About The Company

Hyderabad, Telangana, India (On-Site)

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