Sales & Services Administrative Assistant

Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to build a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?

The Sales and Service Administrative Assistant position assists the Sr. Sales & Services Director and the Assistant Sales Director with general administrative responsibilities which include extensive calendar maintenance, preparing contracts, reports, presentations, and expense reports as well as facilitating amenity requests for Guests. This position is also responsible for managing the planning, coordination and execution of business travel.

This is a full-time position reporting to the Sr Sales & Services Director and will be based in an office at our stunning Aulani Resort on Oahu, Hawaii.

What you will do:

• Provide any requested administrative support for Sr. Sales & Services Director and Assistant Sales Director
• Accurately schedule meeting times, locations, invitees and any A/V requirements via Outlook/VTC/Teams/Zoom
• Provide professional telephone etiquette team when they are away from their desks.
• Manage the planning, coordination, and execution of business travel according to Company guidelines
• Creation and preparation of presentations and proposals
• Creation of Site Alerts and booking reservations
• Prepare expense reports and monitor other department fiscal status and ensure labor & OE reports for accuracy.
• Process payment requests, purchase orders and service entries in a timely manner.
• Support Asst Sales Director/Sales Manager in the preparation of contracts and the turnover process
• Provide Sales & Services Department with requested collateral materials, external merchandise orders, and supplies
• Other duties as assigned

Here’s what you will need to be successful in the job:

• One (1) year of related experience
• Exceptional written, verbal and interpersonal communication skills to assure professional interaction with external contacts, internal partners and peers.
• Demonstrate strong organizational skills with attention to detail
• Service oriented, displays an enthusiastic attitude and strong work ethic
• Ability to manage time wisely and prioritize effectively
• Anticipates needs, takes initiative, recognizes challenges and proactively problem solves using sound judgement
• Proven social skills/cultural sensitivity/diversity. Anticipates and prepares for situations
• Highly proficient computer knowledge/skill in Microsoft Office including Word, Excel, PowerPoint, Outlook, Teams

Preferred Qualifications:

• Experience supporting a department leader / manager preferred
• Knowledge and understanding of Sales Process
• Product familiarity/knowledge of Aulani, A Disney Resort & Spa, all other Walt Disney Parks & Resorts and Oahu, Hawaii
• Experience in SAP, Concur, LILO

Benefits and Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at