Senior Account Solution Engineer

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

What is a Solution Consultant?
Also known as a "Presales Consultant," "Sales Consultant," or “Sales Engineer”, our team is looking for curious candidates with a real passion for technology to join our Solution Engineering team for the Healthcare & Life Sciences Industry. We are deeply passionate about customer success, our technology, solutions, and our business. We deliver strategies and solutions that fuel growth by capturing the C-Suite's mind share, budget, and wallet share in every account: accelerating new customers, growing big deals, and extending the platform.

We partner with our sales team to drive new business and help companies reach their growth goals. While selling value is our main focus, we intend to engage in discussions around process improvement and best practices to help our customers succeed. Our team thrives on collaboration from our diverse professional and educational backgrounds, mentorship, and professional development while maintaining a positive work/life balance through passion, ingenuity, and integrity, fostering a culture of openness and fun!

Your role as Solution Consultant for the Healthcare & Life Sciences (HLS) Industry
The Solution Consulting team is organized into several smaller teams based on the products they are selling, or the industry/vertical they are selling into. In this case, we’re looking for someone to support the HLS industry team for pharma and ,edTech.

We’re looking for a presales colleague preferably from the software industry and/or with pharma or medTech consulting/customer background to support our Pre-Sales team. In this role you will support commercial customers mainly, but also enterprise accounts.

A typical day of a Solution Consultant consists of the following:

• Liaise with your sales counterpart “on eye level” to develop new/existing business or account strategy.
• Lead discovery sessions with your customers to understand/identify pain points as a basis to build an innovative solution based on the Salesforce technology stack.
• Use your current business knowledge to identify specific industry challenges in terms of digitalisation.
• Clearly articulate the benefits of Salesforce to customers at all levels, examples include; Administration/IT Staff, managers and "C" level executives.
• Create memorable positive experiences for your customers, using empathy, storytelling, immersive demo techniques, etc.
• Leverage your technical skills to build innovative art of the possible demo solutions and establish a trusted relationship with the technical stakeholders on the customer side.
• Orchestrate an extended Solution Consulting team while building e.g. Multi-Cloud solutions for the customer.
• Represent Salesforce during Marketing or Partner Events with specific Consultant knowledge (e.g. Industry demos, industry-specific discussions/use cases).
• Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives. Sharing your knowledge in the EMEA PreSales community.

This role is perfect for someone who likes to work with people, is able to think strategically, interested in technology / digitalisation, interested in continuous learning, and has an understanding of what challenges the HLS industry is facing today.

Personality Attributes/Experience:

• Good understanding of the unique business requirements of the pharma or medtech sub-industry trends and “language”.
• Ability to translate customers’ needs into a compelling vision and roadmap.
• Strategic thinker.
• Track record of presales / solution engineering, consultancy, product management, delivery or training success for a software solution organisation. Pharma/medtech sub-industry focus preferred.
• Solid oral, written, presentation, communication and relationship skills.
• Good and empathetic listener, laser-focused on customer success.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a distributed team to solve problems in dynamic, energizing environments.
• Inquisitive, practical and passionate about technology.
• Mindset of curiosity: likes to be the first to know something and why and how things happen.
• Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles.
• Good at explaining ideas and finding ways to keep people’s attention.
• Willing and able to travel occasionally.
• Related Bachelor's degree or relevant work experience.
• Fluent German & English.

We are an equal-opportunity employer and value diversity at our company.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.