Senior Product Analyst - Incident Management

Craft:

Job Description:

As a Senior Product Analyst focused on incident detection and prevention, you will be the guardian of our kingdom, dedicated to delivering the smoothest, most enjoyable experience for our players. You’ll collaborate cross-functionally with analytics, game teams, and backend tech teams to not only respond quickly to disruptions but also proactively work to prevent incidents from impacting our kingdom. Your expertise in analytics will be a key asset in maintaining seamless operations and ensuring players continue to experience their moments of magic.

Key Responsibilities:

• Risk Analysis : Conduct thorough pre-release risk analysis, feature-specific monitoring, and player support-driven investigations. 

• Incident Investigations: Lead in-depth investigations of slow-moving incidents and provide internal risk and cost estimates.

• Monitoring : Oversee comprehensive monitoring processes, including feature-level monitoring, release, and dedicated work-hour monitoring. 

• Alerting : Create and Manage game specific alerts (e.g., Anodot) and ensure effective monitoring of recommendation models.

• Incident Coordination & Communication: Coordinate live incident management and mitigation efforts, ensuring timely internal communication and driving retrospectives to improve future processes.

Experience
 

• Previous experience in similar role

• Game industry experience

Knowledge & Skills
 

• Work experience: 3+ years experience working in an analytical role

• Highly proficient in SQL as well as sufficient skills in Python or R for numerical analysis.

• Prior experience working directly with other peers in data, engineering, operations and business intelligence. 

• Masters’ or PhD Degree in Statistics, Mathematics, Physics, Economics, Engineering or similar field or work experience

• Experience with time series analysis and forecasting

Nice to have

Prior experience within advertising, gaming, tech or management consulting

About King

At King, we're Making the World Playful. Heard of Candy Crush? We're the creators behind it. With game studios in Stockholm, Malmö, London, Barcelona and Berlin, and offices in Dublin, San Francisco, New York, and Malta, we have a 20-year history of delivering some of the world's most iconic games in the mobile gaming industry and are on a mission to level-up the little moments for our more than 200 million active monthly users. But we aren't just crushing it with candies, we're also behind Farm Heroes, Bubble Witch, Pet Rescue and loads of other sweet games. As a leading interactive entertainment company for the mobile world, King is part of Activision Blizzard, which was acquired by Microsoft.