Senior Product Manager (Business Systems)

RESPONSIBILITIES:

• Drive research, development, and delivery of new capabilities and process improvements across 3rd party and custom-built software. 
• Bring your strong opinions and good taste to set a strategy, roadmap, and measurable goals for your area and team. Write high quality documents to support the product life cycle.
• Be hands-on and use AI tools daily to create prototypes and proofs of concept.
• Take ownership of key company metrics related to how good our processes are working for members, how we’re improving operational efficiency, and how reliable our services are.
• Own and optimize systems that cut across all parts of our business as noted above.
• Collaborate with Engineers and Analysts to break down and prioritize member and employee needs, and define detailed systems & process designs.
• Collect and analyze internal and external customer needs and feedback through rigorous research and testing methodologies.
• Develop and manage relationships with third-party vendors and service providers to ensure smooth operations.

QUALIFICATIONS:

• Proven experience (5+ years) in Product Management with a clear record of successful delivery and impact collaborating with an engineering team.
• Deep analytical, prioritization, and problem-solving skills. Previous experience in analytics is strongly preferred.
• Track record of good judgment around what to focus on and how to shape the deliverable.
• Experience with SQL/Amplitude/Sigma for data analysis is a plus (and will be required to learn on the job).
• Experience working with physical product logistics, e-commerce and/or subscription companies, ideally for a company with an international presence and in coordination with finance partners.
• Experience designing and driving commerce business processes that integrate with platforms like Netsuite and Salesforce.
• Demonstrated ability to synthesize requests from assertive cross-functional leaders and build consensus around a sequenced roadmap.
• Strong written and oral communication skills to effectively communicate hypotheses, learnings, analysis, problems, and opportunities.
• An entrepreneurial mindset with the ability to succeed in a fast-paced environment.
• Curious, positive attitude, and passionate about improving the experience of our members.