Senior Product Operations Advocate - R&D Tools Direction

4 Months ago • 3 Years + • Monetization • $110,222 PA - $248,400 PA

Job Summary

Job Description

ByteDance seeks a Senior Product Operations Advocate to drive the vision, development, and growth of internal R&D tool products. This role involves developing strategies to enhance product awareness, gathering user feedback for optimization, collaborating with cross-functional teams on growth strategies, creating frameworks for measuring product experience, building data dashboards, and enhancing developer support services. Responsibilities include product operation strategy, user growth strategy, product experience governance, data analysis, and service optimization. The ideal candidate possesses strong communication, teamwork, and analytical skills, along with experience in product operations, user growth, or developer engagement.

Must have:

Product operation & user growth strategies
Data analysis & optimization
Cross-functional collaboration
High execution capacity
Developer support service optimization

Good to have:

ToB/toD developer operations experience
AI product operations experience
Complex data dashboard building

Perks:

Medical, dental, and vision insurance
401(k) savings plan with company match
Paid parental leave
Paid holidays, sick days, and personal time

8 skills required

8 skills required for this role

Add these skills to join the top 1% applicants for this job

data-analytics

user-experience-ux

cross-functional-collaboration

growth-strategy

growth-strategies

cross-functional

talent-acquisition

team-management

Job Details

Responsibilities

About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us. We are seeking an innovative and strategic Product Operations Advocate to join our DevInfra team. In this role, you will be responsible for driving the vision, development, and growth of ByteDance's internal R & D tool products, creating impactful solutions that enhance developer productivity and experience. Key Responsibilities: -Product Operation Strategy: Develop and implement strategies to enhance product awareness and technical influence through events, content, and DevRel. Gather user feedback to drive product optimization. -User Growth Strategy: Collaborate with cross-functional teams (e.g., SA, R&D) to design and execute growth strategies for large customers and developers, focusing on achieving product growth KPIs. -Product Experience Governance: Create frameworks to measure and govern product experience, leveraging both qualitative and quantitative data. Partner with product teams to optimize the developer experience and meet experience-related KPIs. -Data Analysis & Dashboard Creation: Build and maintain data dashboards, track user behavior, and analyze data to inform product and operational improvements. -Service Optimization: Enhance developer support services (training, documentation, work order/on-call support) through internal efforts and cross-functional collaboration, prioritizing user experience.

Qualifications

Minimim Qualifications: -Bachelor's degree or higher with 3+ years of relevant experience in product operations, user growth, or developer engagement. -Proven ability to formulate and execute product operation and user growth strategies, with a strong sense of ownership and accountability. -Solid experience in data analysis, using data to identify issues, drive optimization, and adjust operational strategies. -Cross-Functional Collaboration: Strong communication and teamwork skills, with experience collaborating across product managers, solution architects, and R&D teams to drive initiatives. -High execution capacity, able to move projects from concept to delivery with attention to detail and strong follow-through. -Experience optimizing support services like training, documentation, and technical support for developer users. Preferred Qualifications: -Experience in toB/toD developer operations, R&D tools, AI product operations, or similar technical domains. -Ability to build and interpret complex data dashboards and metrics to improve product and operational performance.- -Demonstrated curiosity and eagerness to stay ahead of industry trends, constantly seeking to improve processes and outcomes. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2 #LI-CN1

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $110222 - $248400 annually.​
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).​
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​
For Los Angeles County (unincorporated) Candidates:​
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​
3. Exercising sound judgment.​