Senior Program Manager - People Operations

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

About the Role

We are seeking a strategic People Operations Program Manager to lead the transformation and scaling of our people operations processes. This role is perfect for an experienced HR operations professional who thrives in high-growth environments and has a track record of building efficient, scalable HR shared services.

Key Responsibilities

• Conduct comprehensive review of current people operations processes to identify inefficiencies and design streamlined, scalable workflows that reduce errors
• Lead end-to-end program management of complex, multi-workstream projects to enhance people operations capabilities and system integrations
• Oversee benefits administration (health, dental, vision, 401k), immigration processes, and compliance with HR regulatory requirements
• Manage comprehensive leave of absence programs (FMLA, disability, parental leave) ensuring accurate administration and regulatory compliance
• Implement AI/automation solutions in people operations workflows to enhance service delivery and operational efficiency
• Optimize HR ticketing queue management, resolution processes, and employee inquiry handling
• Lead preparation and execution of required regulatory audits, reporting, and employment law compliance initiatives
• Establish metrics and KPIs to measure process effectiveness while leading change management for new processes and technologies
• Partner with leadership to align people operations strategy with business objectives and scaling requirements
• Evaluate and implement new HR technology solutions while managing vendor relationships and system enhancements

Required Skills & Experience

• 6+ years of progressive HR operations experience in high-growth, scaling organizations with shared services background
• Deep expertise in multiple areas: benefits administration, immigration, compliance, leave management, and HR technology implementation
• Proven track record with HR automation and AI implementations, plus advanced HRIS experience (Workday strongly preferred)
• Strong project management skills with ability to manage multiple complex initiatives and cross-functional teams
• Excellent stakeholder management, communication, and change management capabilities
• Data-driven decision making with strong analytical, process mapping, and workflow optimization experience

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.