Staff Software Engineer

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

The Billing and Payments team is a multinational engineering team that creates and maintains the software platform for SurveyMonkey’s global payments and billing systems. Our primary focus is to ensure that our customers enjoy a secure checkout experience.

This year we are expanding the team to work on an exciting new integration with Stripe to allow us to enhance the experience for our customers. We are looking for a Staff Software Engineer who has a passion for solving complex and interesting problems. In this role, you will deliver innovative products and services at a rapid pace. 

What you’ll be working on

• Contribute to a system that will be used in over 200 countries. Our e-commerce platform handles 39+ different currencies and we’re always looking to integrate with new payment service providers to optimize our growth and business. 
• We’re also going places with our code literally. Interested in cloud computing?  Interested in how to store data effectively? We have problems you can help us solve.
• Manage scale and reliability. With customers all around the world, our services have to be up and running all the time. The system you will be working on supports the entire self-serve purchasing flow of all of the SurveyMonkey suite of products. 
• We’re a company that loves to make decisions with data. We’re a people-powered data company for a reason.  We want to build a payment platform that can support A/B testing.
• Work very closely with product managers and designers to build features that streamline checkout and pricing experiences for our portfolio of products. 
• You will be using a variety of technologies such as Python, React, and Docker.
• Architect, build, and maintain scalable services across multiple data regions
• Identify opportunities for process automation, efficiency improvements, and cost reduction within the billing and payment workflows.
• Evaluate, recommend, and implement billing and payment technologies and platforms (e.g., subscription billing, invoicing, payment gateway solutions).
• Ensure that products and solutions comply with relevant industry standards, security protocols, and regulations.
• Domain ownership of a suite of services supporting Billing and Payment solutions.
• Own features end to end, including authoring, reviewing, and approving requirements and technical specs for several concurrently running project
• Write high-quality back-end readable and extensible code, and follow software best practices which allow us to move quickly
• Propose and implement viable processes and measurement solutions within the function; research external solutions and propose adoption strategies.
• Build observable systems that track important metrics that help monitoring as well as make important product decisions
• Act as a planning consultant to product and technology leaders and make recommendations with Return on investment in mind.
• Investigate, propose, and solve complex algorithmic and optimization issues; earn recognition and act within the function as an expert
• Foster a culture of collaboration, knowledge sharing, design and code reviews, testing, and mentorship to help the team reach their full potential
• Contribute to the success of the team through your technical work, experience, and leadership.
• Continuously build and expand your own technical expertise as well as drive excellence in engineering within the team.

We’d love to hear from people with

• 12+ years of experience in application development mainly focused on the backend
• Familiarity with e-commerce & payment applications
• Experience leading and shipping large-scale cross-functional projects
• Deep expertise in designing and building world-class services and APIs
• Proficiency with server-side languages such as Python
• Proficiency with relational databases.
• Experience working with ORM Frameworks and SQL/NoSQL Databases
• Experience with messaging and streaming frameworks like Kafka, Apache Spark, etc.
• Experience building cloud-native applications using AWS
• Excellent communication skills and the ability to work with both co-located and remote engineers and cross-functional partners
• A growth/data mindset in approaching challenges
• Any experience in leading integration efforts between billing systems, ERP systems, payment gateways, and external financial systems.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week.

#LI - Hybrid

Why SurveyMonkey? We’re glad you asked 

SurveyMonkey is a place where the curious come to grow.  We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.