Technical Support Specialist

1 Day ago • All levels

Job Summary

Job Description

The Technical Support Specialist role involves providing customer support, handling calls and emails, and addressing technical and non-technical issues. Responsibilities include assisting with document uploads, password recovery, troubleshooting, and providing support on Windows operating systems and product installations. The role requires responding to customer emails, attending meetings to represent the support team, and providing both technical and non-technical support. Strong communication skills are essential for effective support.
Must have:
  • Provide assistance on Windows operating systems and installations.
  • Handle system maintenance tasks, patch installations, and upgrades.
  • Perform simple Windows administration tasks.
  • Support external clients, answering their queries and resolving issues.
  • Strong communication skills.
  • Proficiency in German language is a must
Perks:
  • Creativity is ingrained in our culture.
  • Flexible work environment.
  • Global days of service.
  • Comprehensive health benefits.
  • Meeting free days.
  • Generous time off policy.
  • Wellness programs.

Job Details

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Role Overview: The primary responsibilities involve customer support, including front-end tasks, handling customer calls and emails, and addressing both technical and non-technical issues. Typical queries include assistance with document uploads, password recovery, and general troubleshooting. This is a blend of both technical and non-technical support.

 

Technical Support Specialist Responsibilities:

  • Provide assistance on Windows operating systems and product installations.
  • Handle system maintenance tasks, patch installations, and upgrades.
  • Perform simple Windows administration tasks.
  • Support external clients, answering their queries and resolving issues.

Daily Responsibilities:

  • Average of 20 calls per day.
  • Respond to customer emails.
  • Attend customer meetings to represent the support team and address any questions that arise.
  • Provide both technical and non-technical support as needed.
  • Strong communication skills are essential for effective support.

 

Key Skills & Qualifications:

  • Strong communication skills.
  • Basic knowledge of Windows administration tasks.
  • Proficiency in German language is a must

What Diligent Offers You 

  • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
  • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
  • We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
  • Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

 

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Similar Jobs

SailPoint - Senior Software Engineer, Developer Relations

SailPoint

United States (On-Site)
1 Day ago
Google - Senior Staff Visual Designer, Search UX Foundations

Google

Mountain View, California, United States (On-Site)
2 Weeks ago
NVIDIA - Manager, Chip Design Verification

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago
Pika - Product Designer

Pika

Palo Alto, California, United States (On-Site)
5 Months ago
Sawhorse Productions - Senior Roblox Developer

Sawhorse Productions

California, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Luxoft - Senior Full-Stack Developer with React

Luxoft

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
4 Months ago
Axi - Senior MuleSoft Developer

Axi

(Remote)
22 Hours ago
e2 open - UX Designer

e2 open

Pune, Maharashtra, India (On-Site)
1 Day ago
Banyan Software - Technical Lead (C# | .Net)

Banyan Software

Chennai, Tamil Nadu, India (On-Site)
1 Day ago
Amva Dev - React Developer

Amva Dev

(Remote)
2 Years ago
altoros - Fullstack Blockchain Developer

altoros

(Remote)
1 Day ago
Google - Software Engineer II, Applied AI

Google

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
2 Weeks ago
ByteDance - Solutions Architect

ByteDance

Gurugram, Haryana, India (On-Site)
1 Month ago
Blitre Rewards - Senior Front End Engineer

Blitre Rewards

New York, United States (On-Site)
1 Day ago
Grab - Intern, Software Engineer Fullstack

Grab

Petaling Jaya, Selangor, Malaysia (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Munich, Bavaria, Germany

Nintendo - Intern PR & Corporate Communications (m/f/d)

Nintendo

Frankfurt, Hessen, Germany (On-Site)
6 Months ago
ION - Senior Business Consultant - Endur

ION

Berlin, Berlin, Germany (On-Site)
6 Months ago
Nintendo - Supply Chain Analysis Administrator (m/f/d)

Nintendo

Frankfurt, Hessen, Germany (On-Site)
7 Months ago
JustPlay - Lead Financial Controller

JustPlay

Berlin, Berlin, Germany (Hybrid)
1 Month ago
FISHLABS GmbH - Voxel Artist

FISHLABS GmbH

Hamburg, Hamburg, Germany (Hybrid)
3 Months ago
Corsair - Senior Embedded Hardware Engineer

Corsair

Landshut, Bavaria, Germany (On-Site)
2 Weeks ago
Tesla - Senior Software QA Engineer

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Fluence - Sr. Power Electronics Engineer (m/f/d)

Fluence

Erlangen, Bavaria, Germany (Hybrid)
6 Months ago
sound cloud - Media Streaming Project Manager - Working Student

sound cloud

Berlin, Berlin, Germany (Hybrid)
1 Day ago
Welevel - Senior Technical Artist – Procedural Content Generation

Welevel

Munich, Bavaria, Germany (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Explore gaming industy jobs in one of the leading Game Studios.

Bengaluru, Karnataka, India (On-Site)

London, England, United Kingdom (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Singapore, Singapore (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Diligent

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug