Technical Writer
Job Summary
Job Description
- Experience in content writing or editing
- Understanding of CX, UX, and innovation terminology
- Bilingual proficiency (Arabic/English)
- Detail-oriented with strategic vision and content clarity
- Excellent communication skills
3 skills required
Job Details
Company Description
Tech for People Unlocks the Future
At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.
With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.
Devoteam Culture & Values:
True innovation is born from a powerful culture, fused with meaningful values.
Culture:
- Fair and courageous
Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it. - Ambition and results
Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint. - Learning and innovating
Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence. - Caring and sharing
A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.
At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers, knowing that success is the result of collaboration.
Because alone, we go faster – but together, we go further.
Values:
- Respect
- Frankness
- Passion
To know more about us, please visit: www.devoteam.com
Business Unit:
Strategy & Transformation
Level:
Mid- Senior level
Job Description
Summary Introduction:
The Content Writer will be responsible for reviewing, auditing, and refining documents related to a national program focused on Customer Experience (CX), User Experience (UX), and overall experience innovation. This role requires strong skills in writing, editing, and content structuring, with the ability to translate complex concepts into clear, concise, and impactful language. The writer will ensure all documentation aligns with strategic program goals, adheres to tone-of-voice and policy standards, and clearly communicates value across stakeholders.
Key Responsibilities:
- Audit and enhance written materials including reports, proposals, frameworks, and guidelines.
- Ensure clarity, consistency, and alignment with CX/UX best practices and government communication standards.
- Translate technical or conceptual information into accessible, persuasive content.
- Collaborate with program leads, consultants, and design teams to reflect accurate messaging.
- Maintain structured formatting and terminological consistency across all program documents.
Qualifications
- Proven experience in content writing or editing, preferably in public sector, consulting, or experience design fields.
- 3 - 6 years of experience.
- Strong understanding of CX, UX, and innovation terminology and frameworks.
- Bilingual proficiency (Arabic/English) is a must.
- Detail-oriented, with the ability to balance strategic vision and content clarity.
- Excellent communication skills.
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