Account Director, Ad Tech

ArtBot (part of Critical Mass) 

The Account Director is the face of ArtBot for all client and agency teams that sit within their remit. They are responsible for all work that gets delivered and for ensuring the maintenance of strong relationships with clients, media, and creative agencies.

You Will:

Expectation (within first 12 months)

• Responsible for growing, nurturing, and maintaining key client and agency relationships. They should have regular check-ins with senior stakeholders, both virtually and face-to-face, as well as be proactive when any pain points occur and provide solutions to ensure the client’s trust in ArtBot.
• Ensuring the value of ArtBot’s DCO offering is continually being pushed forward and developed through regular reviews of client KPIs and objectives. They should understand the client’s business needs and communicate all of ArtBot’s offerings in order to further add value.
• Responsible for ensuring their team members feel motivated, valued, and trusted to deliver the work that is required of them, including conducting regular 1-2-1 check-ins (at least bi-weekly) with their direct reports. They also need to work with SAMs/AMs to identify gaps in skillsets within their team and organize appropriate training,
• Developing client growth roadmaps and ensuring ArtBot’s agenda is pushed to all stakeholders, both client and agency with the aim of cross-sell or up-selling where appropriate to expand ArtBot’s working relationships with clients or agencies.
• Ensuring scopes of work, billing, invoicing, and retainers are kept up-to-date and informing senior management of any changes to client commercials both via the tracker and via email / meetings.
• Supporting the roll-out and adoption of all ArtBot processes and ways-of-working and ensuring their team are working in the way that is expected of them. They should also be maintaining strong peer-to-peer relationships with other ADs and senior team members to ensure best practices and opportunities for improvements are being shared.

Expectation (beyond 12 months)

• Work with the Group Directors and New Business Leads to support in bringing in new business across agency groups by ensuring strong relationships with all partners. This includes man-marking key stakeholders both internally within Omnicom and externally to ensure ArtBot is front of mind with other teams.
• Have the ability to interpret data from a client’s raw report and provide analysis and feedback of DCO recommendations to client and agency teams. Where necessary, work with the Strategy team to develop DCO case studies and best practice documents that can be referred to when needed.
• Ensure all team members, even if not directly line-managing them, have goals and objectives set within twice-yearly PDP meetings as well as conduct regular check-ins with all team members (at least monthly) to ensure they are satisfied with their role and progression plan within the team.
• Be proactive with resource allocation, ensuring all clients are being serviced appropriately. This involves ensuring resources within the team are distributed as needed, as well as working closely with the other ADs to review resources across the Accounts team as a whole, where there may be gaps, and where there are opportunities for people to move and take on new challenges suited to their developmental goals.
• Confidently work with the Group Directors and other members of senior leadership to look at ways of improving ways of working across the business. This includes sharing feedback, promoting ArtBot both inside and outside the company, and embodying the values of ArtBot at work.

You Have: 

• Proven experience as a senior point of contact for clients and agency partners.

• Skilled in building trust and long-term relationships with senior stakeholders.

• Able to navigate complex stakeholder groups, including clients, media, and creative agencies.

• Experience handling escalations and setting/maintaining clear expectations with external partners.

• Strong understanding of DCO (Dynamic Creative Optimization) or digital advertising personalization.

• Ability to define and drive client DCO strategies and roadmaps.

• Experience leading innovation sessions and communicating complex digital solutions to clients.

• Awareness of market trends and competitor offerings in DCO or performance marketing.

• Experience managing and mentoring team members (e.g., SAMs/AMs) with a focus on growth and motivation.

• Conducting regular 1:1s, identifying skill gaps, and developing training plans.

• Experience allocating resources across accounts and teams.

• Skilled at fostering collaboration across internal functions and account teams.

• Solid understanding of scope, billing, invoicing, retainers, and revenue forecasting.

• Able to manage and report on commercial performance and client profitability.

• Experience identifying upsell/cross-sell opportunities.

• Comfortable maintaining and updating internal trackers and documentation.

Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx