Adoption Engineer

2 Months ago • 3 Years + • Software Development & Engineering

Job Summary

Job Description

The Adoption Engineer will be the customer interface for an exciting new technology, optimizing adoption and utilization through best practice recommendations. Working with the Customer Success Specialist, the engineer serves as a post-sale technical consultant throughout the customer lifecycle, ensuring customer success and executing adoption-driven playbooks, product trainings, and customer roadmaps. The role involves building and maintaining trusted advisor relationships with customers, collaborating on account strategy, identifying customer strategic initiatives, driving adoption through best practice recommendations, identifying new and expansion opportunities, sharing customer feedback with the Product team, and delivering product updates.
Must have:
  • 3+ years of experience in a technical customer-facing role
  • Strong desire to learn and work independently
  • Knowledge of network infrastructures and cloud technologies
  • Experience with scripting languages (e.g., Python)
  • Excellent communication and problem-solving skills
  • Fluency in English and one Iberian language (Portuguese or Spanish)
  • Bachelor’s degree in Computer Science or related field

Job Details

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

We are looking for an exceptional Adoption Engineer to join our team of super heroes.  You will have the opportunity to be the customer interface of an exciting new technology. The Adoption Engineer is a member of the ThousandEyes Systems Engineering team tasked with optimizing adoption and utilization through best practice recommendations. The Adoption Engineer, working in tandem with the Customer Success Specialist, will serve as a post sale technical consultant throughout the customer lifecycle. This role is accountable for ensuring the success of ThousandEyes customers, the execution of adoption-driven playbooks, product trainings, and customer roadmaps.

What You’ll Do

Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions
Collaborate with the Customer Success Specialist and Sales team on account strategy
Identify customer strategic initiatives and potential use cases
Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business
Actively identify new and expansion opportunities
Share customer feedback and enhancement requests with the Product team
Deliver product updates sessions highlighting new capabilities that have been released

Qualifications

3+ years of Technical Support, Solutions Engineering, Professional Services or similar technical customer facing roles
Strong desire to learn and ability to work independently in a fast paced environment
Knowledge of network infrastructures, cloud technologies and application frameworks
Experience with scripting languages (e.g., Python, Perl, JavaScript)
Excellent communication, presentation, and problem-solving skills
English and one of the Iberian languages (Portuguese or Spanish) are required
Additional European languages are highly desirable
Bachelor’s degree or equivalent in Computer Science or related field

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

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About The Company

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. ThousandEyes gives organizations visibility into the now borderless network, arming them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500.

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