Customer Success Graduate

1 Month ago • Upto 2 Years • Business Development

Job Summary

Job Description

This Customer Success Graduate role at HP focuses on strategic client relationship management, aiming for renewals, profitability, and growth. Responsibilities include creating and executing account business plans, identifying upsell/cross-sell opportunities, leading account kick-offs, driving renewals, managing revenue forecasting, addressing customer escalations, and acting as a trusted advisor. The role requires advanced skills in analytics, consulting, and strategy planning, along with collaboration with sales and subject matter experts to ensure consistent exceeding of KPIs. The ideal candidate possesses a Graduate Degree in a related field and 0-2 years of experience in sales, customer experience, or account management.
Must have:
  • Strategic client relationship management
  • Account business plan creation & execution
  • Upsell/cross-sell opportunities identification
  • Revenue forecasting & cost analysis
  • Advanced analytics, consulting, & strategy skills
Good to have:
  • ITIL, COBIT, TOGAF, Lean IT certifications
  • Certified Technology Sales Professional (CTSP)

Job Details

Customer Success Graduate

Description -

Job Summary
This role is responsible for strategic managements of important client relationships, focusing on renewals, profitability, and growth. The role addresses challenges using industry expertise and mentors junior employees. The role demonstrates advanced skills in analytics, consulting, and strategy planning.

Responsibilities

  • Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.

  • Work on up-sell and cross-sell opportunities in existing assigned customers, providing accurate forecast

  • Leads the account kick-off by identifying customer success criteria, updates customer success plans, and expansion needs, and identifies key influencers and decision-makers.

  • Drives successful renewal efforts by collaborating closely with pursuit/sales and subject matter experts.

  • Manages revenue forecasting, cost analysis, and growth strategy and monitors deal P&L performance to ensure the overall profitability of the deal.

  • Addresses customer escalations and related communications in a timely and proactive manner.

  • Identifies and leads initiatives to drive revenue growth within existing accounts, leveraging upsell, cross-sell, and expansion opportunities.

  • Ensures managed services and customer engagement consistently exceed all relevant key performance indicators (KPIs).

  • Acts as a trusted advisor while sharing industry-specific subject matter expertise with the customers.

  • Conducts regular strategic business reviews with clients to evaluate their progress, demonstrate value, and identify areas for improvement.


Education & Experience Recommended

  • Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline.

  • 0-2 years of work experience, preferably in sales, customer experience, account/ business management, or a related field or an advanced degree with little or no work experience.


Preferred Certifications

  • IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)

  • Certified Technology Sales Professional (CTSP)

 

Sales & Services Entity

Job -

Sales

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Similar Jobs

Canva - B2B Growth Marketing Specialist, Enterprise

Canva

Melbourne, Victoria, Australia (Remote)
3 Weeks ago
Eleven Labs - Enterprise Marketing - Germany

Eleven Labs

Germany (Remote)
1 Month ago
Easygo - Senior Frontend Software Engineer - Design Systems

Easygo

Melbourne, Victoria, Australia (On-Site)
1 Month ago
ByteDance - Global Product Operations Lead - AI Tools

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Zazz - Growth Marketing Analyst

Zazz

(Remote)
4 Months ago
The Walt Disney Company - Member Education & Development Advocate II

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago
ION - Senior Technical Consultant - Endur

ION

London, England, United Kingdom (On-Site)
6 Months ago
USE Insider - Account Manager

USE Insider

İstanbul, İstanbul, Türkiye (On-Site)
6 Months ago
Global Step - Director of Sales – Gaming

Global Step

Portugal (On-Site)
6 Months ago
Exploding Kittens,  Inc  - International Sales Coordinator

Exploding Kittens, Inc

Amsterdam, North Holland, Netherlands (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Jagex - Senior Finance Business Partner

Jagex

Cambridge, England, United Kingdom (Hybrid)
1 Month ago
Alpha Sense - Strategic Account Executive, Financial Services

Alpha Sense

Singapore, Singapore (On-Site)
5 Months ago
PwC - Associate

PwC

Chennai, Tamil Nadu, India (On-Site)
7 Months ago
PwC - Director

PwC

Gurugram, Haryana, India (On-Site)
6 Months ago
Anthology  Inc  - Professional Services Director

Anthology Inc

Colombia (Remote)
1 Month ago
NVIDIA - Vice President, Sales - Taiwan

NVIDIA

Taipei City, Taiwan (On-Site)
1 Month ago
PlayStation Global - Revenue Growth Manager, Subscriptions

PlayStation Global

London, England, United Kingdom (Hybrid)
1 Month ago
People Can Fly - Community Manager

People Can Fly

Yonkers, New York, United States (Remote)
1 Month ago
Jam City - Senior User Acquisition Specialist

Jam City

Canada (Remote)
2 Months ago
Polygon Labs - Business Development Manager (Payments) APAC

Polygon Labs

Hong Kong, Hong Kong (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Las Rozas de Madrid, Community of Madrid, Spain

PwC - Consultor SAP - Función Financiera

PwC

Madrid, Community Of Madrid, Spain (On-Site)
6 Months ago
Evolution - Illumination Specialist

Evolution

Madrid, Community Of Madrid, Spain (On-Site)
1 Month ago
Paradox Interactive - Senior Product Manager | Riyadh Studio

Paradox Interactive

Barcelona, Catalonia, Spain (On-Site)
11 Months ago
Gaming Innovation Group  - Infrastructure Engineer

Gaming Innovation Group

Community Of Madrid, Spain (Hybrid)
1 Month ago
Scopely - Director of Product Performance

Scopely

Barcelona, Catalonia, Spain (On-Site)
1 Month ago
Localsoft, SL. - Game Tester: Dutch

Localsoft, SL.

Andalusia, Spain (On-Site)
3 Weeks ago
UNIVRSE - Lead Developer (Unity)

UNIVRSE

Barcelona, Catalonia, Spain (On-Site)
1 Month ago
Larian Studios - Gameplay Programmer

Larian Studios

Barcelona, Catalonia, Spain (On-Site)
7 Months ago
Voodoo - Senior Game Developer - Hole.io

Voodoo

Barcelona, Catalonia, Spain (Remote)
1 Month ago
Tesla - Senior Direct Materials Buyer

Tesla

Barcelona, Catalonia, Spain (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Notion - Channel Partner Manager, LATAM

Notion

Brazil (On-Site)
6 Months ago
Axinous - Account Executive - Enterprise

Axinous

Thailand (Remote)
2 Months ago
Razer - Senior Channel & Merchant Success Specialist

Razer

Shah Alam, Selangor, Malaysia (On-Site)
7 Months ago
PwC - Senior Associate to Digital &Technology Consulting

PwC

Almaty, Almaty Region, Kazakhstan (On-Site)
7 Months ago
Salesforce - Partner Account Director, MuleSoft Partner Program

Salesforce

Chicago, Illinois, United States (Remote)
2 Months ago
Assystems - Business development

Assystems

Hyderabad, Telangana, India (On-Site)
6 Months ago
Dream Sports - MISE Sales Manager - Meetings, Incentives & Sporting Experiences

Dream Sports

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Yodo1 - China Publishing BD Manager

Yodo1

(Remote)
8 Months ago
ByteDance - Innovation Tech Solution Sales (Enterprise), SEA - BytePlus

ByteDance

Singapore (On-Site)
6 Months ago
The Walt Disney Company - Licensing Sales Manager

The Walt Disney Company

London, England, United Kingdom (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Our vision is to create a world where innovation drives extraordinary contributions to humanity. This vision guides everything we do, how we do it, and why we do it.

Our technology – a product and service portfolio of personal systems, printers, and 3D printing solutions – was created to inspire our vision and we are doing everything in our power across climate action, human rights, and digital equity to make it so.

We believe thoughtful ideas can come from anyone, anywhere, at any time. And all it takes is one to change the world.

Athens, Greece (On-Site)

Israel (On-Site)

Sant Cugat Del Vallès, Catalonia, Spain (On-Site)

Penang, Malaysia (On-Site)

Penang, Malaysia (On-Site)

Barueri, São Paulo, Brazil (On-Site)

Tlaquepaque, Jalisco, Mexico (On-Site)

Galway, County Galway, Ireland (Remote)

Tlaquepaque, Jalisco, Mexico (On-Site)

View All Jobs

Get notified when new jobs are added by HP

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug