IT Asset Management Analyst

Key Responsibilities:

• Develop and implement global HAM policies, processes, and standards in alignment with ITIL best practices.
• Maintain an accurate and up-to-date inventory of all hardware assets (desktops, laptops ,Network and Servers etc.).
• Manage the entire IT asset lifecycle activities from procurement to disposal.
• Monitor hardware asset performance, utilization, warranty status, and maintenance contracts.
• Provide data-driven insights and reports to support decision-making regarding refresh cycles, Cost analysis, Finance planning and budgeting related to IT Assets.
• Conducting regular asset audits to identify discrepancies and address compliance concerns.
• Supervise regional asset coordinators or analysts to ensure consistent HAM practices globally.
• Manage vendor relationships and service level agreements (SLAs) related to hardware assets.
• Analyzing asset usage data to identify opportunities for cost reduction and asset optimization.
• Optimize IT asset utilization and reduce costs through effective tracking and reallocation.
• Identify opportunities for improving the efficiency of the processes, driving automated and standardized solutions.
• Monitor Purchase Order housekeeping in cooperation with the Requestor and run Monthly reports.
• Managing relationships with vendors to address asset -related issues and endure timely support.

Education:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

Experience:

• 6+ years in IT Asset Management(HAM), CMDB administration & overall 8 to 10+years of experience in IT Operations.
• Hands-on experience with ITAM/CMDB tools (e.g., ServiceNow) and strong Excel Knowledge and Basic BI.
• Familiarity with ITIL processes (ITIL certification is a plus).
• Proficient in creating and automating reports and Dashboards.
• Experienced in handling multi regional teams and training onsite engineers.

Technical Skills:

• Strong understanding of hardware/software asset lifecycle management.
• Strong knowledge of asset cost , classes and risk management. 

Soft Skills:

• Excellent written and verbal communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on data accuracy.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at staffingsupport@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.