IT Asset Management Analyst

1 Month ago • 6-9 Years • System Admin

Job Summary

Job Description

Develop and implement global Hardware Asset Management (HAM) policies, processes, and standards in alignment with ITIL best practices. Maintain an accurate inventory of all hardware assets, manage the IT asset lifecycle from procurement to disposal, and monitor hardware asset performance. Provide data-driven insights for decision-making regarding refresh cycles, cost analysis, and budgeting. Conduct regular asset audits, supervise regional asset coordinators, and manage vendor relationships and service level agreements. Analyze asset usage for cost reduction and optimization, and identify opportunities for process improvement and automation. Monitor purchase order housekeeping and manage vendor relationships for asset-related issues.
Must have:
  • 4+ years in IT Asset Management (HAM)
  • CMDB administration
  • 6-9 years in IT Operations
  • Hands-on experience with ITAM/CMDB tools (e.g., ServiceNow)
  • Strong Excel knowledge and Basic BI
  • Proficient in creating and automating reports and Dashboards
  • Experienced in handling multi-regional teams
  • Strong understanding of hardware/software asset lifecycle management
  • Strong knowledge of asset cost, classes, and risk management
  • Excellent communication and stakeholder management skills
  • Strong analytical and problem-solving abilities
  • Detail-oriented with a focus on data accuracy
Good to have:
  • ITIL certification is a plus
  • Training onsite engineers

Job Details

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

Key Responsibilities:

  • Develop and implement global HAM policies, processes, and standards in alignment with ITIL best practices.
  • Maintain an accurate and up-to-date inventory of all hardware assets (desktops, laptops ,Network and Servers etc.).
  • Manage the entire IT asset lifecycle activities from procurement to disposal.
  • Monitor hardware asset performance, utilization, warranty status, and maintenance contracts.
  • Provide data-driven insights and reports to support decision-making regarding refresh cycles, Cost analysis, Finance planning and budgeting related to IT Assets.
  • Conducting regular asset audits to identify discrepancies and address compliance concerns.
  • Supervise regional asset coordinators or analysts to ensure consistent HAM practices globally.
  • Manage vendor relationships and service level agreements (SLAs) related to hardware assets.
  • Analyzing asset usage data to identify opportunities for cost reduction and asset optimization.
  • Optimize IT asset utilization and reduce costs through effective tracking and reallocation.
  • Identify opportunities for improving the efficiency of the processes, driving automated and standardized solutions.
  • Monitor Purchase Order housekeeping in cooperation with the Requestor and run Monthly reports.
  • Managing relationships with vendors to address asset -related issues and endure timely support.

Qualifications

Education:

  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

Experience:

  • 4+ years in IT Asset Management(HAM), CMDB administration & overall 6 to 9 years of experience in IT Operations.
  • Hands-on experience with ITAM/CMDB tools (e.g., ServiceNow) and strong Excel Knowledge and Basic BI.
  • Familiarity with ITIL processes (ITIL certification is a plus).
  • Proficient in creating and automating reports and Dashboards.
  • Experienced in handling multi regional teams and training onsite engineers.

Technical Skills:

  • Strong understanding of hardware/software asset lifecycle management.
  • Strong knowledge of asset cost , classes and risk management. 

Soft Skills:

  • Excellent written and verbal communication and stakeholder management skills.
  • Strong analytical and problem-solving abilities.
  • Detail-oriented with a focus on data accuracy.

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at staffingsupport@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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