IT Helpdesk
Job Summary
Job Description
The IT Help Desk Technician will be the first point of contact for IT support, providing a seamless tech support experience. Responsibilities include troubleshooting connectivity issues, setting up and maintaining end-user devices, assisting with escalated tickets, documenting support interactions, and helping onboard new employees. This role requires a positive attitude, professionalism, and a focus on providing excellent service. The technician will work closely with the Senior IT Administrator.
Must have:
- Troubleshoot Wi-Fi and LAN connectivity issues
- Set up and maintain end-user devices (Windows/macOS)
- Provide solutions-oriented support in every interaction
1 skill required
Job Details
This position is 100% on site
We’re looking for a proactive IT Help Desk Technician to support our growing team in São Paulo. You’ll work closely with our Senior IT Administrator, assisting internal users, resolving Wi-Fi and basic network connectivity issues, and ensuring a seamless and friendly tech support experience.
This role is ideal for someone with foundational IT knowledge—but more importantly, someone who brings positive energy, professionalism, and a true white-glove service mindset. You’ll be the go-to presence for IT support in the office.
What You'll Be Doing
- Serve as the first point of contact for IT support via in-person, email, chat, and phone
- Troubleshoot and resolve Wi-Fi and LAN connectivity issues
- Set up, maintain, and support end-user devices (Windows/macOS), printers, and peripherals
- Assist the Sr. IT Admin with escalated tickets and basic infrastructure maintenance
- Document support interactions and update internal knowledge bases
- Help onboard new employees with IT setups and orientation
- Provide solutions-oriented support in every interaction
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About The Company
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development.
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