Manager Quality Assurance (QA Automation)

1 Month ago • 6 Years + • Quality Assurance

Job Summary

Job Description

McDonald's is seeking a Manager of Quality Assurance (QA Automation) to join their Operations Excellence function and Tech Excellence team, reporting to the Sr. Manager – Operations Excellence. The role involves coordinating with product teams to enhance process maturity and technology adoption, ensuring standardization, efficiency, and continuous improvement. This position will lead QA CoE activities related to technology adoption, QA process standardization, industry best practices, automation, and performance testing frameworks. Responsibilities include managing QA documentation, team enablement, audits, technology consulting on automation, CI/CD, API, and mobile testing, performance testing strategy, and providing guidance on testing strategies. The manager will also oversee Jira-Zephyr test management, have hands-on experience with tools like Tosca and Neoload, manage QA lab infrastructure, licenses, and vendors, and consult on QA dashboard reporting. Additionally, the role requires managing QA delivery for products like Oracle EBS.
Must have:
  • 6 years of experience in IT QA
  • 2 years in a QA managerial role
  • Bachelor's degree in computer science/information technology or related field
  • QA Process Documentation and POD team enablement
  • QA Audit Workflow and scoring
  • Project/Support Quality Auditing
  • Post Audit reporting and remediation support
  • Technology Consulting – QA Automation, CI/CD, Web, API, Mobile
  • QA Technology support & Guidelines on industry best practices
  • QA Test Lab Servers and Infrastructure Administration
  • QA Tools License Management & Tools vendor management
Good to have:
  • Professional certifications from ISTQB or equivalent
  • Performance testing strategy and load test planning consultancy
  • Jira – Zephyr – Test Management Strategy, Guidelines and review
  • QA Best Practices & Process Standardization
  • Consultancy on Adoption of QA Dashboard reporting template
  • QA Delivery for certain products like MBS etc

Job Details

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

We’re recruiting engineers to join our Global Technology team in Mexico City as we open our McDonald’s Global Office in Mexico. Our Mexico City Office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day. 

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

This role will be a part of Operations Excellence function and Tech Excellence team, and will report to Sr. Manager – Operations Excellence. The QA Manager will be responsible to coordinate & collaborate with the product teams on process maturity and technology adoption to ensure standardization, efficiency, collaboration and continuous improvement across these teams. The QA Manager will work closely with stakeholders across the EPP organization and lead / manage the QA CoE activities on technology adoption, QA process standardization, industry standard best practices, automation and performance testing frameworks, consultancy on testing strategy etc. Additionally, the QA Manager will be required to manage the QA delivery for certain products like Oracle EBS

Responsibilities & Accountabilities:

Lead and manage the following activities

  • QA Process Documentation and POD team enablement, QA Audit Workflow and scoring, Project / Support Quality Auditing,Post Audit reporting and remediation support
  • Technology Consulting – QA Automation, CI/CD, Web, API, Mobile
  • QA Technology support & Guidelines on industry best practices, McDonalds applications, Data migration validation and testing strategy
  • Performance testing strategy and load test planning consultancy
  • Jira – Zephyr – Test Management Strategy, Guidelines and review
  • QA Tools hands on experience – Tosca, Neoload, Github, CI/CD pipeline.
  • QA Test Lab Servers and Infrastructure Administration
  • QA Tools License Management & Tools vendor management
  • QA Best Practices & Process Standardization
  • Consultancy on Adoption of QA Dashboard reporting template
  • QA Delivery for certain products like MBS etc

 

Qualifications

  • Around 6 years of experience in IT QA, with at least 2 years in a QA managerial role
  • Professional certifications from ISTQB or equivalent are highly desirable.
  • Bachelor's degree in computer science/information technology or related field.

 

#LI-Hybrid

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