Operational Excellence – Project Delivery Manager

Company Description

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Salary Range: $100,000-110,000(CAD)

Grow your career with a company that shares your passion! Our Tech & Services division has an exciting new opportunity to join the Sodexo team as our next Operational Excellence - Project Delivery Manager.

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services

Job Description

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How You'll Make an Impact:

Are you a driven project leader passionate about optimizing operational performance? Sodexo Canada is seeking an Operational Excellence – Project Delivery Manager to lead project planning and execution for new account mobilizations and processes. In this dynamic role, you'll ensure seamless and compliant account launches by aligning cross-functional teams, assessing risks, and delivering data-driven insights that drive continuous improvement and client satisfaction.

You will collaborate closely with Sales, Operations, Facilities, IT, Marketing, and more, acting as a strategic project manager and centralized point of contact. Your leadership will help ensure new accounts launch smoothly, meet client expectations, and support Sodexo’s commitment to excellence.

Key Responsibilities

• Conduct comprehensive risk assessments to identify and mitigate contract, operational, or financial risks that could impact profitability or client satisfaction.
• Collaborate across departments to align strategies and ensure timely execution of new business mobilizations and rebids.
• Monitor new account performance, enforce accountability, and provide ongoing support during the critical early phases of contract delivery.
• Develop and implement tailored KPIs and dashboards to evaluate individual department performance within new contracts, delivering insights that drive continuous improvement.
• Create and manage detailed project and mobilization plans, ensuring alignment with client expectations and organizational goals.
• Serve as the primary point of contact for internal teams and clients during mobilizations, maintaining transparent communication and providing on-site leadership where needed.
• Lead the shift toward standardized, centralized mobilization processes, using digital tools and automation to enhance efficiency and contract compliance

Qualifications

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What You'll Need to Succeed:

• Education: Bachelor's degree in Business Administration or related field preferred; equivalent experience considered.
• Experience: 3–5 years in project management, including risk analysis, client management, and cross-functional coordination; experience with sales and contract support.
• Certifications: PMP, Lean Six Sigma Black Belt, or Lean certification (preferred).
• Technical Skills: Proficiency with tools like Microsoft Project, Excel, Tableau, Power BI, DocuSign, SAP, Teams, and more.
• Key Strengths: Strong communication, project leadership, and analytical skills; collaborative and solution-oriented mindset.
• Language: Fluent in English; French an asset.
• Work Environment: Monday–Friday schedule with occasional evenings/weekends; travel 1–5x per year across Canada.

Additional Information

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What Makes Sodexo Different:

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Countless opportunities for growth
• Corporate responsibility & sustainability
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

Follow us on social media to see first-hand what we are all about!

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